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Best Western Hotel Universo: Traveler Reviews


Best Western Hotel Universo
Hotel class 4.0 of 5
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Via Principe Amedeo 5B, 00185 Rome, Italy
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Reviews you can trust

74% Recommend
3.5 of 5 stars 192 reviews
Excellent
26
Very good
81
Average
27
Poor
16
Terrible
17
By trip type
All (192)
Business (10)
Couples (41)
Family (12)
Friends getaway (11)
Solo travel (8)
[ Date ] [ Rating ]
“A recommendable hotel”

Best Western Hotel Universo

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4 of 5 stars
thecaribou   40 contributions
Columbus, Ohio
Dec 16, 2008
1/1 found this review helpful

My husband and I stayed at the Hotel Universo in November 2007. We had a pleasant experience at this hotel. It is located very close to the Termini which makes all of Rome very accessible using both the bus and the metro.

We arrived early in the morning after a terrible overnight train ride (as a result of the train strikes that were going on in France at that time, we were coming in from Paris), but were efficiently booked in and the staff actually checked us in a little earlier than the usual check in time.

We had read review that the staff were rude at this hotel, but we saw no such thing. I wouldn't say they were friendly, but they were efficient enough.

We were happy with our room. The room was spacious, as well as the bathroom. The breakfast buffet was decent, nothing spectacular.

There is an internet cafe/money exchange place right opposite the hotel. Also if you walk out of the hotel doors, turn left, and turn another left and walk down about half a kilometer, you will find a department store. A tip, shop around for a good exchange rate for dollars if you are travelling from the USA, as we found different rates at different places. The worst place for money exchange are the touristy areas where they literally fleece you!!!

  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay November 2007
  • Visit was for Hobbies / interest / culture
  • Member since March 11, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, Management
(Management representative)
Feb 5, 2009
Dear Client,
we were pleased to read that the experience in our hotel met your expectations. Taking care of our clients is important to us and good reviews as yours, are an encouragement to improve our services more and more.
We really do hope to have you soon as our guest again,
yours faithfully
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“very nice location”

Best Western Hotel Universo

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4 of 5 stars
Ck0_Sc0   1 contribution
Bern, Switzerland
Nov 21, 2008 | Trip type: Couples

the hotel is ideally located, 5 minutes from the trainstation. the rooms are equipped very beautiful and modern. Breakfast was ok. the staff is helpful - we could easily switch the room (air conditioning didn't always work). finally, i would go again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Romantischer Ausflug
  • Traveled with Ehegatte/Ehegattin/Lebensgefährte
  • Age group 18-24
  • Member since May 21, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Direzione_Universo, Management
(Management representative)
Feb 9, 2009
Dear Client, we were glad to acknowledge that your stay at our hotel has been pleasant and confortable. Thank you for taking the time to write a rewiew. We hope to have you soon again as our guest.
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“terrible experience”

Best Western Hotel Universo

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1 of 5 stars
fancy23   1 contribution
New York
Oct 29, 2008 | Trip type: Couples

We had to wait for abaut 40 minutes for the room, because they culdn't fine our resevation, which was made 3 months in advance. The room was too small and to close to the elevator that had a terrible sound. Things disappear from the room and no body take any responsibillity.

  • Liked — nothing
  • Disliked — the room
  • My ratings for this hotel
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, Management
(Management representative)
Feb 2, 2009
Dear Sir, we are very sorry to read you were not satisfied about your stay in our hotel. We want to thank you for your comment, which is helpfull for us to improve our services as customer care is one of our first goal. Regarding loss of things in the room we are deeply sorry and suggest you to contact us in order to inform our insurance company.
Looking forward to hearing from you.
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“not again”

Best Western Hotel Universo

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1 of 5 stars
jillhou   8 contributions
Houston, TX
Oct 22, 2008 | Trip type: Friends getaway

We were very encouraged when we stepped into the hotel. We thought it would be a comfortable place to stay. We wouldn't say that now.

Mario at the front desk was the rudest man we encountered in our 11 day vacation. Seems he thought we were there to make him happy!

Bed was nice and comfortable. Room was a reasonable size. Bathroom was beautiful until you tried to use it. The shower leaked ALL over the tile floor making it unsafe to walk on or to use any electrical appliance (hair dryer!)

A/C was available from 3 pm to 9 pm. Made the room at least bareable for going to sleep although you got hot in the early morning hours. When they advertise, they do not advertise that AC is only available at certain times....

Breakfast was NOT GOOD. First morning eggs were watery....I mean....
REALLY watery - like they were not even cooked. One morning, the milk was soured and they didn't seem in a big hurry to change it for us. Very inconsistent. One morning we had fresh fruit - not sure what happened after that. The Japanese tourists at this hotel seem to dominate when the food came out.....it would be gone in a flash.

Not a great location unless you are planning on using the train termini a lot. VERY long walks to the center attractions.

Would not stay here again although it was very clean.

  • Liked — bed was ok
  • Disliked — Mario
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 50-64
  • Member since June 26, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Direzione_Universo, Management
(Management representative)
Feb 2, 2009
Dear Sir,
it was with much sorrow that we acknowledged that your experience in our hotel was so unpleasant, we thank you for having reported your disappointment.
We are sure that any comments either positive or negative from our clients are important to improve the quality of our hotel.
Loving care toward our guests is one of our primary goals, therefore we grant you that in the future we shall put our best effort to improve our services. Hoping there shall be another chance to show you our professionality we hope to have you again as our guest.
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Liked very much the Universo!!”

Best Western Hotel Universo

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4 of 5 stars
Deko85   6 contributions
São Paulo,Brazil
Oct 15, 2008 | Trip type: Family

Never having been to Rome, everyone knows how hard it is to find a good hotel. I chose this BW Universo with Trip Advisor's help but I was a little concerned about the reviews.
What I encountered was a very nice hotel, with a very good location a few steps from Termini Station, helpfull staff (including with our luggage, which was lost by the airline company) and average european breakfast.

What really surprised me was the room itself. Very clean, stylish and everything working properly. Me and my brother were given a non-smoking room, twin-beded and LCD TV. I would totally reccommend this hotel as a 3 star standard!

  • Liked — Room
  • Disliked — nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 18-24
  • Member since August 08, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Direzione_Universo, Management
(Management representative)
Feb 9, 2009
Dear Sir, thank you for your good review, we hope to have you again soon as our guest.
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d203093?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy