Stayed at this hotel 30/31/12/2012. I had advance booked this hotel about 6 weeks prior to arriving directly through the Best Western website. Booked as other travellers indicated close to Roma termini which we thought would be helpful for the time we had in Rome. We arrived early morning around 9.30am. I had booked : Room Details: 1 King Bed, Full Breakfast, Energy Room, Exercise Bike, Energy Drink And Snack, Luxury Bathroom Toiletries, Bathrobes And Slippers, Fitness Area Access. On arriving was told the room was not ready however another room was availble - room 623. on seeing our room it did not include bath robes or luxury toiletries. We were told at check in there would be no exercise bike and I indicated this was ok as at time of arrival - we were tired after 13 hr flight and needed to rest. After check in reviewed our paperwork and noticed the rate was quite high as opposed to rates on website. $209 EUR per day plus city tax. Given we were in hotel over new years eve perhaps this would be why rates are up to $100 EUR per day over rates shown on website? I did ask about this at reception and was told the rate was correct even though higher than on Best Western website via my membership log in. The room appeared to be standard room without any the indicated extras which I also did not understand when I had booked for these extras and was paying for extras. Bedding comfortable. Bathroom clean and serviced well. Full breakfast was very average. Nutritionally could be vastly improved and food served at higher temperatures. One of the coffee machines (2 in restaurant) was broken which caused largish queues each morning we were in hotel. Coffees were low temperature and need to be served hotter. Waiters appear unhappy in restaurant and make no contact with patrons. Tables were not cleared/serviced while we were at our table each morning. Reception were prompt to help, are professional, but appear to be under pressure, rushed and at times a tad gruff.
Hotel seems to be suited more for business traveller than the holiday maker.
- Official Description (provided by the hotel):
- The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Venere, Hotels.com, Orbitz, Booking.com, Cheap Tickets, Tingo, Otel, BookingOdigeoWL, TripOnline SA, EasyToBook, Despegar.com, Priceline, getaroom.com and Agoda so you can book your BEST WESTERN Hotel Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Universo
- Best Western Rome
- Rome Best Western
- Hotel Universo Rome