My wife and I stayed here for our honeymoon. We booked an imperial room and were delighted to discover that we were upgraded to a suite upon arrival. The lady at the front desk, Gloria, is ABSOLUTELY FANTASTIC!!! Gloria, you need some rest because you work WAAAAAAAY too long of a day. Seeing here at 7 am, 5 pm, 9 pm...absolutely amazing. The room was absolutely gorgeous! However, where they dropped the ball was with the "butler service" that we got with the room. Since it was our honeymoon, we thought it was so cool to have something like this type of service. However, the "in room, personal wake up" DOESN"T exist, because we tried to get this two times and both times we just got a phone call. It wouldn't be a problem, but since it was printed in the brochure that was on our bed, we thought that it should have been offered. Also, when we ordered coffee, tea, and pastries, the butler brought the coffee, tea bags, pastries..but didnt bring hot water or a teapot...HOW DO YOU HAVE TEA WITHOUT IT? Upon calling, they brought the hot water, but no tea pot. It just seemed like that they just didn't care. We didn't call them often, so maybe thats what the problem was. Other than this issue, the hotel is very nice. The restaurant is amazing, although expensive. The service there was great, and all the employees at the restaurant were great, I would recommend this hotel, but dont get your hopes up if you get a room with a butler included. The room service was faster and better than him.