We just returned from a lengthy trip including a four night stay at the St. Regis Rome where we celebrated a milestone anniversary. In short, our experience at the hotel was excellent from start to finish. Great location, beautiful room and fantastic service.
Check-In was smooth and quick which was very much appreciated after a long day of travel. We had originally reserved an Imperial Room, but upon check-in were upgraded to a Junior Suite. Always nice! What was really special though was that when we got into the room there was a personalized note congratulating us on our anniversary and welcoming us to Rome. That really said something to me about the quality of the staff at the hotel and foreshadowed the excellent, personal service we received.
The room was absolutely beautiful, very quiet and spacious. The bed was very comfortable. I can see why the décor may not be to everyone’s style, but we loved it. We traveled with our 9-month old daughter and a crib was brought up very quickly to replace the cot in the room. I am not one to comment on this subject, but my wife really enjoyed the various bath products. While not one to complain about an upgrade, the one negative to this room was the lack of any type of ‘view’. Both windows looked out onto other buildings or machinery which meant very little natural light. Keep this in mind if you are booking and request room with some light.
The staff was truly outstanding including the butler service (which we didn't use all that much). Very helpful and responsive to our requests – we had no difficulties using English as our Italian is non-existent. One example would be when we didn’t know if we could bring a stroller into the Vatican so they called and found out for us. Another is when the staff at the front even walked outside a bit with us to make sure we were heading in the right direction after asking them for directions. We did a lot of walking in Rome as the location was perfect for us – near a metro station and <20min walk to many attractions.
We did not eat at any of the restaurants in the hotel.
Overall, a great stay and would happily return if visiting the eternal city again.
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand