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“Best Hotel In Rome” 5 of 5 stars
Review of The St. Regis Rome

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The St. Regis Rome
5.0 of 5 Hotel   |   3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy (Castro Pretorio)   |  
Hotel amenities
Ranked #81 of 1,264 hotels in Rome
Calgary, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Best Hotel In Rome”
5 of 5 stars Reviewed February 11, 2013

My husband & I have stayed at the St. Regis in Rome twice together, & he once by himself on business in December.

This hotel is world class 5 star from the accommodations, spa, food, and most of all the service. We experienced the warm delightful welcome of the reception area each time & the concierge after check in & during our whole stay. Guest services was also very accommodating, friendly & always there to assist. The bar service in the lounge was friendly & made great suggestions not only to us but other guests that were enjoying the beauty of the area. Food is wonderful, breakfast buffet is very good. Lots of choices for European's & North American's alike. Room service is quick, hot & served with a smile. Rooms are very comfortable, beds are amazing (so much that one doesn't want to get out). Bellman & doorman are attentive & right on the spot to ensure transportation is only steps away. A special thanks to the concierge staff. While on route from Canada my first stay at the hotel I arrived a day & a half late due to weather delays...minus one of my checked bags. The concierge were fabulous & followed up on my bag with the airline & kept me updated all the time. Delivery was immediate to my room upon its arrival...a day & a half late, but no fault of the hotel, only the airline.

The hotel itself is magical. Immaculately kept, beautiful, grand & all the things one thinks of when you dream of Roma. Both staff & management ensure everyone is treated like a king & queen.

The St. Regis will be our home away from home from now on as we return to Roma for business & pleasure.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Madam,
We truly appreciate you taking the time to detail your feelings, especially meaningful as you have been our Guest with your husband on three different occasions. Thank you for mentioning the professionalism and dedicated service of all the front line representatives, recognizing our mission of unparalleled hospitality.
We are so pleased that you have elected the St. Regis as your private address in Rome and we look forward to your next visit.
Sincerely yours,
The Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2013

This property is absolutely gorgeous! My sister planned a vacation to Rome for her 30th birthday and she chose this property for the Rome visit.

We had a mishap in Milan with the hotel and we were fortunate enough to have the hotel manager from that hotel call Monica,the Lobby Manager at The St. Regis and get everything straightened out prior to out arrival.

Check-in was a breeze and we were escorted to our beautiful suite on the 1st floor. We had a junior suite with butler service and it was just awesome. We were able to utilize the complimentary ironing services, we received pastries and tea each morning and our butler Giorgio was a true gem. He brought us an extra convertor and also made suggestion for us on where to go for nightlife.

As a 24 year old,this property is definitely not the place to go to party. But it is in a great location and the property is immaculate. Everything is pristine and the staff was very accommodating. We personally got to speak to Monica one afternoon after sightseeing and we were so grateful to be able to meet her and thank her for her wonderful accommodations.

If you'd like a taste of luxury in Rome,Look no further. The St. Regis will deliver.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Guest,
We are honored that your sister selected the St. Regis Hotel to celebrate her 30th birthday and we are so glad that Monica, Giorgio and all the St. Regis team contributed in making your stay with us a most memorable experience. It is a delight hearing that you felt special and welcomed. We hope you will keep the positive memories alive till we have the pleasure of welcoming you back on your next visit to the Eternal City.
Once again, Best Wishes to your sister!
The Hotel Manager
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New York
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 8, 2013

The St. Regis Rome was once The Grand Hotel and it does indeed have a storied history. However, I suspect its best days are behind it.

I should state right from that start that on my last two trips to Rome I stayed at the Hotel de Russie. To compare the two properties is unfair; the de Russie exists in a completely different universe. Of course, the de Russie can also be far more expensive and, frankly, this was one of the reasons we gave the St. Regis a try. In the end I decided that 'you get what you pay for'.

The St Regis is 'old school'. It is, quite literally, from a different era. The stately facade is impressive, as are the enormous lobby and restaurant areas. But somehow the scale and decoration just seem, well, old.

The St. Regis website notes that the hotel underwent a major renovation. After visiting, however, you soon realize that this was not a 'complete' renovation. And while I am not sure that there is a cleanliness issue, there certainly is deferred maintenance.

The room was an example of this. A leaky shower, scuffed paint and dinged furniture were disappointing (and the carpet throughout the hotel is just, plain out, an eye sore). When they did 'update' , it was odd. For example, B&O AV equipment was feature throughout....but the television sat awkwardly on top of the cabinet that originally housed tube televisions...and at an angle that made for poor viewing. Even the phones in the room failed to work...prompting two calls to engineering. All this said, the beds are very, very comfortable.

The fabled butler service was a let down. There seemed to be no rhyme or reason to when they showed up, what they did, or how they handled a request.

The concierge service was mixed. One person seemed great, his colleagues, not so much. Beware of the private tour guides organized by the concierge. Our guide seemed either (1) unaware of the agreed upon prices or (2) intent on 'taking' money.

My favorite part of the hotel is Le Grand Bar. The fresh decor and 'on it' service was truly a pleasure. But here again, when our favorite bartender had the night off, her replacement was not operating at the same level.

The location of the hotel is good and many of the sites in Rome are within walking distance. Overall though, I think the location of the de Russie or Hassler are better from a tourist perspective. The neighborhood around the St. Regis can feel a little 'on the fringe'.

I'd stay at the St. Regis again depending on the room rate. Overall we had a pleasant stay although it was not memorable.

Room Tip: Rooms facing via Parigi have better views and light.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Guest,
At the St. Regis, we stand for bespoke service and attention to details. From your report, we clearly fell under our usual high standards and we apologize for any mixed feeling or discomfort we have created during your stay. We have taken your comments very seriously and we will focus our efforts on the lacking areas you have highlighted. We invite you to contact the Executive Office on your next visit to Rome so that we may take personal care of your future reservation and show you the results of our strong commitment to excellence.
Sincerely yours,
The Hotel Manager
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1 review
5 of 5 stars Reviewed February 7, 2013 via mobile

Just checked in today and I can't say enough about this hotel. The service is excellent. They go above and beyond to make everything perfect. We are leaving to go to Florence for a few days then coming back here. Can't wait to get back to this hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Guests,
We are enchanted by your positive impression during your brief visit and we look forward to your return stay so that we may spoil you some more in a discreet and relaxing environment.
Kind regards,
The Hotel Manager
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Plano, Texas
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 5, 2013

Beautiful hotel located just minutes from Rome's main terminal (walkable even with luggage) and easy access to the subway. Short rides to all major attractions, yet off the beaten path enough that you are not constantly bombarded with mini-coliseum statues for sale by street vendors. Easy walk to Trevi Fountain, Spanish Steps, Pantheon, etc. The hotel itself is very nice and the technology has been updated. The concierge staff speak English and are very helpful in navigating Rome and making any number of arrangements on your behalf. Because of the price point it is predominantly an older (late 40's and over) clientele, so if you're looking for nightlife you might be disappointed... but remember the subway is close.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Guest,
We are delighted by your report and by your detailed information about the location of the St. Regis. Indeed it is strategically equidistant to all the main historical sites, but it is also walking distance to the Quirinale Palace and to a variety of ancient churches, featuring important pieces of art and worth to be visited (S. Maria della Vittoria, Church of S. Susanna, Church of S. Andrea al Quirinale, Basilica di S. Maria degli Angeli), not to mention the Mosè monumental fountain, just stepping out of the hotel. Thank you for also highlighting the expertise of our concierge team; indeed they constantly select and monitor the finest the city has to offer.
We look forward to welcoming you back!
The Hotel Manager
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 3, 2013

St. Regis is a great hotel chain. Beautiful hotel and large elegant rooms.

The staff made us feel at home from the moment we arrived. We arrived early after a "red eye" from Boston. That was no problem even though the check in was much later. We had a complimentry breakfast while they prepared our room, problem solved. The service at this hotel was extraodinary. The hotel is in walking distance to the Forum, Coloseum, Spanish Steps, Treve Fountain, and much more.

Excellent location, Great lobby/bar/resturant, large well appointed rooms, very clean and great service from the staff. I couldn't recommend this hotel more!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Guests,
Thank you for electing the St. Regis as your preferred hotel in Rome. We are honored by your service recognition and grateful that you mentioned the St. Regis brand. We greatly respect our brand values and we feel proud to work in such a unique environment, rich of history and distinguished hospitality heritage.
Arrivederci,
The Hotel Manager
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Banbridge , Northern Ireland
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 3, 2013

We actually stayed in the St Regis in February 2012 but for some reason my review did not post.
What can i say more than i love this hotel more than any other. We arrived to the hotel mid afternoon and were welcomed with a glass of wine.
We were then shown to our room and unknowingly upgraded rooms and had an amazing room. See pics. The staff were more than willing to help us with any requests we had and food and beverage manager Federico was fantastic and even showed us around the hotel. I cannot speak more highly of the beautiful and majestic St Regis Hotel, Rome. Everything about our stay was absolute perfection. The reason i have been reminded to re upload this now is we are staying here again for Valentines this year. Cannot wait.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, March 15, 2013
Dear Guests,
We are honored that you took the time TWICE to share your comments with all of us! Federico and the entire St. Regis team are so grateful for recognizing our commitment to bespoke service. We hope that you spent another memorable stay and a wonderful Valentine celebration with us.
Thank you and best regards,
the Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Rome

Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Rome
#15 Business Hotel in Rome
#34 Luxury Hotel in Rome
#65 Family Hotel in Rome
#68 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Rome 5*
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
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Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

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