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“Comfortable hotel” 4 of 5 stars
Review of Hotel Morgana

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Hotel Morgana
4.0 of 5 Hotel   |   Via Filippo Turati 33/37, 00185 Rome, Italy (Esquilino)   |  
Hotel amenities
Ranked #240 of 1,269 Hotels in Rome
Certificate of Excellence
Kerikeri, New Zealand
Top Contributor
104 reviews 104 reviews
65 hotel reviews
Reviews in 58 cities Reviews in 58 cities
122 helpful votes 122 helpful votes
“Comfortable hotel”
4 of 5 stars Reviewed July 22, 2014

Very close to termini and easy to find. We were greeted very warmly by the young Asian front desk clerk who helped us through the front door, and as we were early for check in guided us to free tea & coffee and a pastry in the lounge area whilst we waited to be checked in.
When we went to reception there was 1 stocky young man with a moustache who TOTALLY ignored us and to whom customer service is an alien concept. He was asked to serve us by a colleague who was with another guest but unbelievably STILL ignored us! Our Asian clerk then took over with some embarrassment. This was the only bad experience as the rest of the staff were truly excellent on front desk and at breakfast. Can only surmise this rude guy is related to management!
The room was very well decorated, clean and comfortable. Whilst tea & coffee is available downstairs we would prefer tea & coffee making facilites in our room. Even B & Bs we stayed in all over Italy had this facility. Our room faced the busy street and it was noisy at night, the area is quite rough. Need ear plugs. Suggest asking for a room away from the street.

The bathroom was excellent with a good shower over the bath.

The breakfasts were really good and included in the price of the room which was 140 euros. Plenty of choice and good quality. A good choice hotel in the Termini area.

Room Tip: Ask for a room away from the street
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 26, 2014
Dear Guest,
Thank you for your kind review.
We are happy to know that you overall enjoyed your stay at our Hotel Morgana and that you have appreciated our buffet breakfast.
We will use your comments to improve our service more and more and please be assured that we will further investigate about your unpleasant experience at check in time, for which we apologize once again. We are sure it's been an unfortunate episode which is not going to happen again in the future.
We look forward to welcoming you back to the Hotel Morgana and we send you our best regards.
Flavia Latini
Hotel Morgana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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English first
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

I admit it's in a good location near to the train station which was ideal for us as our next journey was onto Florence by train, we were disappointed to be asked for a credit card but was not advised why, the lifts were so tiny we were scared to get in them, now the rooms, notice bigger than the lifts, I did ask to be moved from our first room which I swear maximus stayed in during the battle days, they moved us no problem toa slightly more modern room but the door broke after a couple of days and wasn't fixed until the next day, the breakfast was very nice but we won't be returning here,
The city tax is based on the star of the hotel I was advised by another hotel, we were charged 3 euros per person per night, that makes it 3 star in my book, I'd say 2 star +

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 26, 2014
Dear Guest,
Thanks for the time you spent to post your review on TripAdvisor.
We are sorry to hear that your stay at the Hotel Morgana didn't match exactly with your expectations. Whilts we are happy to know that you found the position of our Hotel strategic and convenient, we would have loved to receive better feed backs about the breakfast and the rooms. Our buffet breakfast offers a wide selection of Italian products, hot and cold dishes, homemade pastries and several kind of breads, fruit, vegetables, salami and cheese, tasty cappuccinos and coffee. Our rooms are of different size and decor, depending on the room category booked. We have double, single, triple and quad rooms as well as junior suites and rooms for families. We always try to meet our Guests' needs and we hope that you could give us a second opportunity by choosing our Hotel Morgana again in the future.
Regarding your concern about the credit card, I wish to inform you that we use to ask a credit card as guarantee for incidentals at check in time. This is a common procedures in hotel industry and the card is not used for charges until check out time.
Hoping to have the chance to welcome you back to the Hotel Morgana, we thank you for your attention and send you our best regards.
Flavia Latini
Hotel Morgana
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MAlta europe
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 21, 2014

Needed a night stop in rome close to termini .the price was reasonable.its only few meters away from termini and there are a couple of restaurants close by since at night the termini area is not the safest neighbour hood. The room was ok although a bit over the top with striped red colours on carpets curtains. But we had everything we needed and we were also offered a welcome snack while we were waiting for our room.. Bfast was also good.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 22, 2014
Dear Guest,
Thank you very much for having taken the time to post your review on TripAdvisor.
We are happy to know that you had an enjoyable stay with us and we can't wait to welcoming you back to our Hotel Morgana in a near future.
Best regards.
Flavia Latini
Hotel Morgana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basildon, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

We stayed 4 nights & enjoyed everything. Location was perfect , central to everywhere & although some might say not the best place due to the variety of characters , we felt as safe as you can be in a major city in Europe, plus we had the staff at Morgana who were superb . No request was too much & always greeted with a smile. We would highly recommend this hotel & would have no hesitation to stay here again

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 21, 2014
Dear Guest,
Thank you very much for your lovely feedback. We are extremely happy and proud to know that you enjoyed your stay with us and we look forward to welcoming you back to our Hotel Morgana in a near future.
Best regards.
Flavia Latini
Hotel Morgana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014

Hotel is in excellent location from train station and tourist bus station. Staff is brilliant, I would give them 5 star.Rooms are clean. Breakfast has good selection for vegetarian. 5 star service. exccellent for money paid.

Room Tip: rooms are good for money.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 18, 2014
Dear Guest,
Thank you very much for your lovely review. We are so happy to know that you had such an enjoyable stay with us. We look forward to welcoming you back to the Hotel Morgana in a near future.
Best regards.
Flavia Latini
Hotel Morgana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2014

This is the place to stay if you want to be convenient to Termini train station and accessible to the sites in Rome. The rooms and bathrooms are clean and the staff is incredible. The breakfast is excellent! This is a great budget hotel and I would definitely stay again.

Room Tip: I do think the rooms higher up are a bit quieter on street side of the hotel.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 15, 2014
Dear Guest,
Thank you very much for your great review. This is what we love to hear from our Guests and what we work for. We are happy to know that you've appreciated our service and location and we all look forward to welcoming you back to the Hotel Morgana in a near future.
Best regards.
Flavia Latini
Hotel Morgana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 13, 2014

We booked this hotel for a long weekend trip fairly late but managed to get a good deal for the room which actually looked just like the picture. Everything in the room worked and we had plenty of space. The dressing room was great as could put everything away there including the suitcase which didn't take up space in the room. Breakfast was really good also and plenty of it. Their home made pastries where delicious and you were given different ones to try each day. The staff were all polite and friendly, also happy to help. Hotel location was great as very near the main Roma Termini station and within walking distance to most sites. Would highly recommend. There were quite a few restaurants to choose from close by, but would highly recommend Elettra as it was only 5 minutes away and the best food we had in Rome.

Room Tip: We chose a Superior Room which meant we had a bit more room. The stripey wallpaper was actually as...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavia80, Guest Relations Manager at Hotel Morgana, responded to this review, July 15, 2014
Dear Guest,
Thanks for having posted your nice review on TripAdvisor. We are glad to know that you had an enjoyable stay with us and that you have appreciated our service and the location.
We hope that you will book our Hotel again in the future.
Best regards.
Flavia Latini
Hotel Morgana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Morgana

Address: Via Filippo Turati 33/37, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Hotel Style:
#111 Luxury Hotel in Rome
#171 Family Hotel in Rome
#176 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Morgana 4*
Number of rooms: 97
Official Description (provided by the hotel):
Hotel Morgana is a charming four stars hotel, ideally located in the heart of central Rome and within walking distance to the main cultural and architectural landmarks as Coliseum, Trevi Fountain, Roman Forum and the Spanish Steps. Hotel Morgana is closed to Termini railway station and steps away from the main bus and subway lines stations thus it allows an easy access to any sites. Hotel Morgana features 121 spacious and luxurious guest rooms and suites that are stylishly designed with a fusion of comfort and elegance. You could choose between classic, deluxe, executive and master rooms. If you're travelling with your family, the Hotel Morgana you could either book a spacious quad rooms or a family room; family room is composed of two connecting double/twin rooms which ensure privacy and yet the comfort of having your kids close to you. Breakfast is included in the room rate; buffet breakfast is very rich with a wide choice of cold and hot dishes: bacon&eggs, selection of salami, cheese and ham, homemade bakery and bread, cereals, croissants fruits, salads and many other high quality Italian products. ... more   less 
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Also Known As:
Hotel Morgana Rome

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