Very close to termini and easy to find. We were greeted very warmly by the young Asian front desk clerk who helped us through the front door, and as we were early for check in guided us to free tea & coffee and a pastry in the lounge area whilst we waited to be checked in.
When we went to reception there was 1 stocky young man with a moustache who TOTALLY ignored us and to whom customer service is an alien concept. He was asked to serve us by a colleague who was with another guest but unbelievably STILL ignored us! Our Asian clerk then took over with some embarrassment. This was the only bad experience as the rest of the staff were truly excellent on front desk and at breakfast. Can only surmise this rude guy is related to management!
The room was very well decorated, clean and comfortable. Whilst tea & coffee is available downstairs we would prefer tea & coffee making facilites in our room. Even B & Bs we stayed in all over Italy had this facility. Our room faced the busy street and it was noisy at night, the area is quite rough. Need ear plugs. Suggest asking for a room away from the street.
The bathroom was excellent with a good shower over the bath.
The breakfasts were really good and included in the price of the room which was 140 euros. Plenty of choice and good quality. A good choice hotel in the Termini area.
- Official Description (provided by the hotel):
- Hotel Morgana is a charming four stars hotel, ideally located in the heart of central Rome and within walking distance to the main cultural and architectural landmarks as Coliseum, Trevi Fountain, Roman Forum and the Spanish Steps. Hotel Morgana is closed to Termini railway station and steps away from the main bus and subway lines stations thus it allows an easy access to any sites. Hotel Morgana features 121 spacious and luxurious guest rooms and suites that are stylishly designed with a fusion of comfort and elegance. You could choose between classic, deluxe, executive and master rooms. If you're travelling with your family, the Hotel Morgana you could either book a spacious quad rooms or a family room; family room is composed of two connecting double/twin rooms which ensure privacy and yet the comfort of having your kids close to you. Breakfast is included in the room rate; buffet breakfast is very rich with a wide choice of cold and hot dishes: bacon&eggs, selection of salami, cheese and ham, homemade bakery and bread, cereals, croissants fruits, salads and many other high quality Italian products. ... more less
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- Also Known As:
- Hotel Morgana Rome