We stayed at Hotel Morgana for 4 nights. We had booked a 'deluxe double room' through the hotel's website, and had a confirmed late check in. The room given to us was at best depressing - dingy, old and dirty carpets, shabby bedspreads and was so small (and no I am not complaining by American standards, I am aware of European hotel room sizes), I wonder what a standard room would have been! The bathroom was supposed to be designer marble with a Jacuzzi (as advertised on their website for a deluxe room) but it wasn't anywhere close to the pics we had we seen on the website. Okay, it had a jetted tub, but it wouldn't drain - worse even when you realize it at midnight with soap all over you! So we called front desk, and they sent someone to look at it half an hour later and refused to give us another room. The guy comes in around 12:30 am, and after 15 mins says he cannot fix it and needs a plumber to come in the next morning. He got rid of some of the water using a bucket but by no means we could have taken a shower there. I argued with the front desk, and finally they gave us keys to another room in the 4th floor (we were on the 2nd), to go take a shower in the morning! So much for the first night and if I haven't mentioned yet, the room was also a street facing one, so lots of noise!
The next morning after much argument (they said they would fix the tub for us), they agreed to give us another room around 2 pm when they start checking in people. I must say the staff was really rude, never a word of apology, infact they were mad at us for complaining about the tub! The hotel manager even told me why am I complaining about the tub since I got a good internet price (130eu) - can you believe that? Anyhow, they supposedly gave us another deluxe room, which was even dingier, and the Jacuzzi had cracks and molds all over - we showed it to the hotel staff and so they finally agreed to give us an executive room !!! I think their deluxe room is a farce, don't book one, you may be better off with a standard or superior double.
The executive rooms are quite good - they have nice clean, contemporary decor, feel bright and airy which was quite a welcome change!
The breakfast is fairly good, their cappuccino is quite good (make sure you ask for it), the rest of the staff is Okay - don't expect American hospitality there! They did give me the complimentary ride to the airport (as part of the deluxe package deal for 3 nights), make sure you confirm your date and time at the front desk one day early else your ride may not be available on the day of your departure - I noticed they do not keep a record of it and when you go remind them, they put it down in their dairy!
Overall, I would not stay there and if you did, I suggest you take an executive room - they sometimes give decent rates online. The termini area is OK, not as seedy as I had expected but then you have to be careful in Rome. My feeling is most of the hotels in the Termini area would be similar, Morgana is by no means a 3/4 star hotel.
