Even though I arrived not long before midnight, the checkin staff were wonderful and seemed genuinely pleased to see me.
The two nights I stayed were lovely - the room had everything I needed and the bathroom was clean with good water pressure.
However, the standout feature of the Napoleon for me was its staff. Nothing was too much trouble, from organising me a restaurant (Romantica - fantastic) to instructions on how to get around, using the Metro and where to go for the best shopping.

I'd definitely return. It wasn't a cheap place...the location, food and room were great but it's really worth paying that little bit extra to know you'll be looked after by the staff.

This was the first leg of a four city tour of Italy and a very great start. We were picked up at the airport by the most delightful young man. The concierge service was out of this world and the Friday wine tasting with the manager, Roberto, was unexpected and very nice. The breakfast buffet was the best we had while in Italy. You can't beat the location and free wi-fi! We were out all hours into the night and never once felt unsafe. This is a very cool, family run hotel and if you are looking for a chain this isn't it. The level of service can't be beat and I hope to come back soon.
My only suggestion to the hotel would be to attach a soap dish in the shower as there was no place to put your soap/shampoo.

We stayed at the Napoleon Hotel for 3 nights at the end of May. We were extremely pleased with our accommodations. The room was very nicely decorated and fairly roomy. The bathroom had a good, albiet small shower. We arrived at the hotel at 9:30 a.m., after traveling through the night and were pleasantly surprised to hear that we could get into our room, as well as have some breakfast. The hotel is conveniently located and the metro stop is right outside the front door. The park across from the hotel was a lovely, cool spot to relax in the heat of the afternoon. The staff is excellent. The concierge, Franco, was especially helpful. We really enjoyed the get together that the hotel hosts every Friday evening. We ate the hotel one evening and the food was excellent. We thoroughly enjoyed our stay and the special way we were treated by the staff, at the Hotel Napoleon. I would definitely stay there again and highly recommend it.

My third visit to Hotel Napolean, this time I stayed at the Napolean with my teenage grandaughters - the service was wonderful, the staff so charmingly helpful. We had everything we wished for, nothing was too much trouble. The Napolean is an oasis of calm to return to after an exciting day in Rome, well placed near the metro for easy access yet within walking distance of the Colessuem. I would not consider staying anywhere else in Rome! Thank you.