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“Luxury style living in Rome” 5 of 5 stars
Review of Hotel Raphael

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Hotel Raphael
5.0 of 5 Hotel   |   Largo Febo 2, Piazza Navona, 00186 Rome, Italy   |  
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Ranked #115 of 1,263 Hotels in Rome
Randers, Denmark
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Luxury style living in Rome”
5 of 5 stars Reviewed August 14, 2014

Hotel Raphael is a high style hotel only 50 meters from Piazza Navona in Rome. It is populated with guests from all over the world that come here to get high service and compared to Copenhagen the price is not unreasonable high. A room is around 200€ a day depending on size and including breakfast served in a nice restaurant next to the reception. The main assets of the hotel is beside the luxury rooms being situated next to Piazza Navona. And then also the rooftop restaurant places on sixth floor overlooking Rome and with a view of St. Peters and the roof of Rome. A romantic dinner here is expensive but also a moment for life. A minus is that the rooms are not that well isolated from noise and you are able to hear people talking or doing other activities in the rooms next door if you have a two floor bedroom apartment as we did. We will return to Hotel Raphael next time in Rome.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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737 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 11, 2014

Best location by Piazza Navona, great rooms, super service and rooms.

We had 7 people in 3 rooms - kids included and the hotel was just superb as always.

The Hungarian desk clerk is also great and deserves a real shout out!

Room Tip: Higher floors are better
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2014

The Hotel Raphael's level of service was superb: reception and check in were pleasant, the rooms were very clean, and the wait-staff on the rooftop and in the breakfast room were prompt and polished. On arrival, my boyfriend and I were given an upgrade to a suite. The hotel rooms themselves are much smaller and compact than I anticipated. The bathroom was spacious, the toiletries were very nice quality, and the bed was fabulous - it was an adjustable bed with two sides. The location was perfect for us on our short 2 day stay in Rome.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 10, 2014

We enjoyed our four night stay at the Hotel Raphael. Our room on the first floor overlooking the street was large and comfortably appointed. As we are late sleepers we enjoyed the quick and easy stair access to the breakfast buffet and the lobby.

We were in Europe for three weeks and visited seven cities staying in seven different four star level hotels. This buffet was the best or a very close second. Variety and service, excellent.

Reception warm and efficient. The bellman helped us solve a small problem with our electrical adapter. Later one of the front desk ladies cheerfully helped us retrieve a credit card that we, lazily, left at a restaurant. I would never have been able to negotiate the phone system and the language barrier. She handled it in a matter of minutes.

The location is perfect. We walked all over Rome without once having to use a taxi or the subway system.

We would absolutely recommend to family and friends.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

We stayed in this hotel two nights for a week-end. It is well located, next to the Piazza Navona in the heart of Roma. Our room offered a wonderful view on the roofs of the city and the hotel staff was always nice and useful. Breakfast is also quite nice with a large buffet.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 3, 2014

This hotel made our trip to Rome one of the best! We have been to Rome before and never before have had such a great experience! The location is perfect: close to Vatican City, the Pantheon and many more sites. Shopping and dining are within walking distance! The staff was very accomodating, helping us with all questions and information! They even personally drove us out of the city because we were unable to get a cab due to the canonization!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amwaj Islands, Bahrain
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2014

My husband and I spent 5 nights of our honeymoon at Hotel Raphael. Rome was expected to be the "busy-sightseeing" portion of our holiday and so after reading the mixed reviews on TA we decided to book Hotel Raphael on the understanding that we weren't expecting much from the room, but the location would be convenient for us... plus the rooftop seemed like a rather romantic feature. Our taxi from the airport cost the standard rate of 43Euros (...our cab-driver even gave us a pleasant tour of the city-sites as we drove by!)

Good Points:
- The service we received from the staff was very good throughout, particularly at breakfast (which had an adequate range of produce available). We received a wonderful welcome. Prosecco & mini-sandwiches were offered to us and the concierge spent quality time with us to recommend different areas to visit during our stay. He also kindly secured us an entry-ticket for our visit to the Vatican (a must-do if you plan to visit Vatican City, as this allowed us to happily walk straight past the most horrific queue on the day). We were also greeted with a letter and a bottle of Prosecco in our room, congratulating us on our recent marriage.

- The location is just perfect! No matter where we went sightseeing in Rome, we were always able to return to the hotel on foot if we wanted a short siesta or a quick change for the evening. The Piazza Navona is right on your doorstep, and so we enjoyed not only seeing this square completely empty, bathed in early-morning sunlight on our morning walk to the Colosseum, but it also provided some wonderful evening memories as we walked through the square in the evening enjoying the various entertainers.

- Cleanliness

Negatives:
- There were no tea or coffee making facilities in the room! Seriously! What sort of “5 star” hotel doesn’t even provide a kettle for guests??

- 253Euros per night for the Classic Double room is a bit of a joke. We were already anticipating something "cosy", but here we couldn't even walk around the bed! What was particularly disconcerting was that our Booking.com reservation stated "1 Large Double", which is baffling since there is nothing remotely "Large" about the entire room. This also wasn't helped by the equally tiny bathroom, and we were only provided 1 bathrobe and 1 pair of slippers. There wasn't enough space to hang our towels, and so instead they had been squashed in a folded-pile on a stool under the sink. There wasn’t even room to open both our suitcases in the room. Our room overlooked part of the street, which was ok, except it was noisy at times from a (rather untalented) street singer one evening, and a traffic-related altercation one morning.

- The hotel would not provide an iron for guests, which was a complete ploy to upsell their Laundry service. I did use the Laundry service in the end for a pair of trousers and a top (30Euros), and so can confirm the service was quick and reliable, however I was incredibly disappointed that half of my suitcase was unwearable due to their lack of standard facilities which left me feeling bitterly duped.

- The female receptionists weren’t as approachable as the rest of the staff. They rarely looked up, and even avoided eye-contact when we tried to greet them at their empty desk when we returned from our day/evening out, which seemed borderline-rude.

- The rooftop restaurant was nice, but not as romantic as we had imagined, plus there were hardly any city lights on in the evening, which meant the view was pretty much just darkness at night. Service in the restaurant was lacking (no smile, personality or attentiveness). We weren’t particularly opposed to the Vegetarian-only menu, however even when finding a dish that sounded alright, we couldn’t then understand why such a dish would cost the same as a quality meat dish elsewhere. There was only one table on the entire rooftop dining, and they didn’t seem overly pleased with their meal, so in the end we passed on the opportunity. We had one glass of wine each however we didn't bother re-visiting since there were nicer places elsewhere, which is a shame as we would have quite happily enjoyed dining at the hotel if it had been more enjoyable.

All in all, we did enjoy our stay in Rome, however this was largely down to the convenient location of Hotel Raphael and how much we enjoyed ourselves beyond our hotel. If I was ever re-visiting Rome in the future though, I would have reservations about staying here again as I don’t feel we received the best value.

Room Tip: If you must stay here, avoid the classic room.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Raphael

Address: Largo Febo 2, Piazza Navona, 00186 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in Rome
#49 Luxury Hotel in Rome
#92 Romantic Hotel in Rome
#112 Business Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Raphael 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Raphael Hotel Rome

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