The hotel is situated near the termini and this is very handy for buses, metros and the train. The area is perfectly safe and we always felt comfortable walking around. We checked in and out at weird times (1am and 5am) and both times were speedy and courteous.
Breakfast was plentiful and tasty with fruit, cereal, croissants/cake, rolls, salamis and hams and egg/bacon on offer. My daily cappuccino was delicious. Quite the best. Just make sure you order this instead of the usual Americano style bland and bleughhh coffee.
The hotel is beautifully air-conditioned and quiet. Our room was spacious and clean and the bed was large and comfortable (always a worry). Just beware of extortionate internet charges.
I found reception staff brisk but helpful. I can see how guests may consider a degree of warmth to be lacking but this wasn't an issue. We needed to print out our boarding passes and they kindly did this for us. I also lost my engagement ring down the plughole in the room and they could not have responded quicker, sending two hotel technicians to the rescue. Sure - you won't get top notch touristy advice at the front desk but isn't that what the Rough Guide to Rome is for?
This is a good solid hotel and I recommend it highly.
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