Stayed in May over a 4 day weekend (Bank Holiday). Tried using my Starwood Gold card to get an upgrade, but unless you're related to Gianluca's uncle through a second cousin, forget it, this is Italy and Starwood should be under no illusions they can enforce any other standards!

Room was shabby in an Italian baroque style, not what I had in mind, not what the pictures indicate and with red all over the walls, it's difficult not to "see red"

The lobby a massive, cold unused space had little to commend it but was overtaken by the European Energy Ministers, who had a conference over 2 days of our stay.

Housekeeping when they respond are the best thing going for this place. Despite chasing, they do have plugs (don't expect standard European to work here) and they did make up our bed into a king size.

The concierge: what can I say, here's my best advice. Only ask for a restaurant recommendation if you can afford to pay €200 per meal.

Any extras: The only 5 star quality to this hotel is their exhorbitant prices: whether it be breakfast, €30 for a continental! (seriously we're talking bread and coffee, no extras), to the internet service (although I guess they are like all hotels on this one), to the bar.

And finally, some marketing spiel describes this hotel as having been refurbished with Marble bathrooms..... Ever heard of composite resin? Having worked in the industry I can reliably inform you it is plastic, occasionally bearing some resemblance to marble, but let's not kid ourselves, it's plastic and that sums up my view of this hotel, a pretty mediocre, low quality, man made experience

I am still trying to pump up my Starwood points, but based on my last couple of Westin experiences I was hesitant to book here. I am not sure if it was low expectaions or what, but I couldn't have been happier. The staff was very attentive and helpful.

My room was larger than what I have come to expect in many Italian hotels and very well appointed. They have also added a great fitness area since my last visit.

I was very happy and I will be back here for sure.

As a family of four, the staff was most gracious and accommodating. We moved from one room to another without running into any problems, the folks had our room ready early, and the concierge was always helpful with suggestions -- like how to take the bus to Campo Da Fieri (sp).

Also, there isn't any other Roman hotel with a pool like the Excelsior's. Not the largest in the world, but all very elegant.

We had the pleasure of staying here for 4 nights right before Easter. We loved the hotel! Very grand and opulent! We had lunch in the Bar, very good. But, very pricey. The area of Via Veneto is charming and as we were leaving we noticed that the metro was right up the street! DUH! Loved our room, great big shower. I would stay here again..since I know where the metro is now! It is kind of nice to come back to this area after a busy day in the down town city.
The very best meal we had in Rome was at Al Moro. Old roman waiters that don't speak much English, food was melt in your mouth!