As a family of four, the staff was most gracious and accommodating. We moved from one room to another without running into any problems, the folks had our room ready early, and the concierge was always helpful with suggestions -- like how to take the bus to Campo Da Fieri (sp).

Also, there isn't any other Roman hotel with a pool like the Excelsior's. Not the largest in the world, but all very elegant.

We had the pleasure of staying here for 4 nights right before Easter. We loved the hotel! Very grand and opulent! We had lunch in the Bar, very good. But, very pricey. The area of Via Veneto is charming and as we were leaving we noticed that the metro was right up the street! DUH! Loved our room, great big shower. I would stay here again..since I know where the metro is now! It is kind of nice to come back to this area after a busy day in the down town city.
The very best meal we had in Rome was at Al Moro. Old roman waiters that don't speak much English, food was melt in your mouth!

Stayed at Westin Excelsior during Easter week. Experience was much better than expected versus reviews that I had read here.

Upgraded to a very large room (albeit with interior courtyard view) as SPG Gold member. Very good fitness center with swimming pool, locker rooms, saunas, etc. Dinner at restaurant was one of the best meals we ate in Rome (and no more expensive than mediocre, tourist-oriented restaurants nearby). It's also in a nice, upscale neighborhood (across the street from the American Embassy, 3 blocks from a very large park,, 5-6 blocks to the Spanish Steps). There is also a cab stand right next to the hotel.

Overall I'd rate this as above average versus the typical Starwood/Marriott property in Europe, especially after factoring in the location/neighborhood. Occupancy seemed very low, though.

I stayed at the Westin Excellcior. In general, it is pretty run down. Old carpets and curtains. My TV did not work one week. The remote next week. Rooms are ok, but not more. No problems with noise, but I am a heavy sleeper. Staff is ok, but I would expect more.

I ate breakfast the first day, and it was amazing. Then I found out it was not included in the room and cost 30 EUR. It was good, but not 30 EUR good.

If you are in the neighborhood, try to find the restaurant Papa Baccus, only a couple of blocks away. They have really good food, at very reasonable prices.

Another good thing to know, the city of Rome has a 40 EUR price maximum for a ride from and to the airport. There are also large signs at taxi line in the airport stating this. But every taxi driver I had (8 of them) tried to charge more. Not until I threatened to call the police I got the right price (and I did not tip). The trick they use is to turn the meter on, and hope you dont know there is a maximum. Then they point at the meter when you it is time to pay. Don't fall for the trick.