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“Great hotel in a great location” 5 of 5 stars
Review of The Westin Excelsior, Rome

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The Westin Excelsior, Rome
5.0 of 5 Hotel   |   125, Via Vittorio Veneto, 00187 Rome, Italy (Ludovisi / Via Veneto)   |  
Hotel amenities
Ranked #308 of 1,269 Hotels in Rome
Certificate of Excellence 2014
Huntsville, Alabama
Top Contributor
312 reviews 312 reviews
21 hotel reviews
Reviews in 77 cities Reviews in 77 cities
123 helpful votes 123 helpful votes
“Great hotel in a great location”
5 of 5 stars Reviewed July 17, 2013

An older elegant hotel that has been updated very well. the rooms were really nice with very comfortable Westin Heavenly Beds. The breakfast was very nice and had plenty of selection with good juices, fruit, coffee, etc. the location is very convenient and you do feel like you are away from a lot of the hustle and bustle of the city.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, August 1, 2013
Dear Guest,
Thank you for sharing with us your experience at The Westin Excelsior Rome!
We are glad to learn that you appreciated the elegance and privileged position of our historical hotel and that you enjoyed your stay.
Thank you again for mentioning our Signature Heavenly Bed and the high quality of our breakfast selection.
We really hope to have the pleasure of welcoming you back soon!
Best wishes,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 17, 2013

My and my girl friend stayed in this hotel for a 4 day vacation within Rome. The room was great it was very clean spacious and quiet. The pool and sauna downstairs was also very relaxing. We didnt eat in the hotel so I can not comment on the food there. It is in a great location we walked everywhere. If you dont mind paying a bit more this is a great hotel

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, July 19, 2013
Dear Guest,

Many thanks for taking the time to post your feedback!

We are so happy to learn that you appreciated our facilities and location. Hopefully, we will have soon the pleasure of your return visit and the opportunity to introduce also the flavors of our Executive Chef’s recipes!

With our best regards,
The Hotel Management
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Northport, New York
Top Contributor
87 reviews 87 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 13, 2013

We arrived early to the hotel .. Hotel was very busy but said they would take our luggage and wait in beautiful bar or lounge area .. Decided to venture out , beautiful surrounding area .. Came back to three upgraded rooms .. Concierge / reception arranged transfers,reservations etc .. Breakfast was included and very good .. Oh and those heavenly beds are fantastic .. There is a small pool , which after a long day of touring is so nice to swim and relax before dinner .. The Bar has a piano player nightly with drinks and nibbles of olives ,nuts and tea sandwich ( very nice touch ) amazing staff in bar and entire hotel ,very accommodating ..

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, July 18, 2013
Dear Guest,
Thank you for your positive review!
We are glad that you appreciated our location and service. We do all our best in order to offer high quality service and to ensure a most enjoyable and relaxing stay. It is a pleasure to learn that you have enjoyed and appreciated also our pool, bar, breakfast and the attitude of our staff.

We look forward to welcoming you back soon.

Sincerely,
The Hotel Management
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Norwich, United Kingdom
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 13, 2013

Whilst superficially the rooms look rather grand the reproduction furniture has seen better days. On the plus side the beds are large and comfortable. But before you get to your room you have to negotiate the rudest reception staff I have ever come across. One lady at reception wore a neck chain with a name plate which read "Guess?". That speaks volumes. Breakfast staff almost as surly. Should you want room service for tomato soup expect to pay 19 euros! Not the greatest experience and one probably to avoid.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, July 15, 2013
Dear Guest,

Thank you for your comments.

While we greatly appreciated your feedback, we are extremely sorry to learn that you left Rome disappointed with your experience at The Westin Excelsior Rome. We wish to apologize most sincerely for not having fully delivered on your expectations.

We know too well that small details can make all the difference between a memorable or a marred experience and there can never be an excuse for lack of personal care and attention from our staff. Once again, please accept our apologies.

We sincerely hope to have soon the opportunity to restore your confidence in our service.
Please feel free to contact the executive office directly (+ 39 06 47 09 2716) It will be our pleasure to return your call and assit you.

Sincerely,
The hotel Management
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Manchester, United Kingdom
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 20 cities Reviews in 20 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 11, 2013

This hotel is sprawling. Don't be fooled by the relatively small lobby space - on the first day I got lost 3 times looking for the lift, that demonstrates how far away my room was!

Rooms are nice enough (if you can find them), though are very classical in styling so very much fitting with this historical city. Rooms are also on the large size, as are the bathrooms and no real issues on the cleanliness side of things.

Sleep quality here is great! It was so quiet, I couldn't believe I was in a vibrant city with scooters everywhere.

Breakfast was really good - a gorgeous selection - and the bar area outside is lovely, but exceptionally expensive.

Wi-fi was absolutely rubbish! For business users you will need to rely on your roaming as everyone we spoke to struggled with this.

Location is brilliant - not too far from the Spanish steps and the local streets are beautiful.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, July 15, 2013
Dear Guest,

Thank you for your feedback.

We are so happy to learn that you have appreciated the location and the spaciousness of our rooms.
I
ndeed the Hotel reflects the style and grandeur of this historical city! We are also very pleased that you have appreciated the comfort of our signature heavenly beds. Thank you for bringing to our attention the issue with Wi-fi connection. Please rest assured that we are working to improve this service.

Hopefully you will honour us again with your presence on your next visit to the Eternal City.

Arrivederci!

The Hotel Management
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San Francisco, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2013 via mobile

I stayed a week in July in a connecting room overlooking Via Veneto. The location and public transportation options for the hotel was fantastic. The rooms were clean and the nightly turn down service with the Italian soft candies were a treat. Evening drinks at the ORVM bar is a great place to unwind with a great cocktail with an Italian piano player.

Will definitely stay again.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, July 19, 2013
Dear Guest,

Thank you for sharing your comments about your recent stay with us!

We are delighted to learn that we were able to entirely meet your expectation. Your comments have been shared with the Team and very much appreciated among them.

We hope it will be no longer before your next visit to Rome and The Westin Excelsior.

Arrivederci!
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 10, 2013

We stayed here for a conference. The staff were very unfriendly with the Reception staff more interested in talking to each other than providing service or information. The staff in the breakfast room were rude as if it were too much to get a cup of coffee. The food was very ordinary. We were charged up to 15 euros a day for WiFi after initially being told it was part of our room rate and it was almost impossible to get it to work, with people gathering in the reception area with computers perched on their laps. We expected a lot more for the expensive price tag.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, July 15, 2013
Dear Guest,
Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment and are really concerned that you were inconvenienced by certain staff that conveyed an improper attitude during your visit. Please accept our sincerest apologies.
The issues raised are certainly not reflective of the usual standards of our hotel. We have already shared your comments with the executive team in order to take corrective action at operational level.
We truly hope to have the opportunity to restore your confidence in our service. Please feel free to contact the executive office during you next visit to Rome. We will be more than please do handle your reservation directly and ensure you will experience a most enjoyable stay.
Regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Rome
#126 Business Hotel in Rome
#143 Luxury Hotel in Rome
#200 Romantic Hotel in Rome
#223 Family Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Official Description (provided by the hotel):
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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