With just a few tweaks this could be a better hotel. We selected it because a friend liked it and because it offered a free bus to the airport. We found it ordinary and expensive. The front desk staff was made up of beautfiul people, but they were kinda air-headed. We asked for non-smoking, went to our room and discovered it was a smoking room. We went back to the desk and finally got what we'd asked for. The hotel restaurant pasta was gummy (imagine! in Italy, gummy pasta) and the general quality of the place was not what we found elsewhere in Italy. The bar staff was condescending and not helpful. The bus to the airport was on time and provided excellent service. The Internet service provided by the hotel via Swiss-Air was expensive and didn't work. When the hotel person attempted to assist us (printer didn't work) she had to call Swiss-Air to get us a credit for the cost (we'd tried to print boarding passes). Once again: hotels should give free wireless service.
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