We stayed there last week for 4 nights. Location is great, the hotel is nice and clean, the staff is helpful and polite, breakfast was good (considering the italian standards at this sort of hotel) and the room was comfortable (though a bit small) . But... the matresses... oh God. The matresses... it was impossible to sleep on those beds. My wife came up with a backache... She requested the staff to change the matress but they brought one which was even worse... It's really a pitty, but this inconvenience made us change our whole point of view about this hotel.

I booked this hotel through the internet on a very short term - almost at the Last Minute as it were.

This is at best a 3 star hotel (not 4, which must be self-appointed). The location cannot be faulted: it is central, yet very quiet. That's the good news.

So what's the bad news? This: Some of the front desk staff (this particular group work as a team) are, without doubt, the rudest and least helpful people I have ever met in my entire life as a hotel customer (in over 25 years of business and pleasure travel).

I could give details, but why bother? Simply put, the front desk controls all, and I mean all, facilities in the hotel, including reservations, internet access, key cards, you name it - and if they don't feel like helping you, you aren't getting a reservation, a key card, a taxi, internet access, or any other service today - period.

Surprisingly, several other reviewers have commented on this for at least the last 2 years, but the service has not improved (I read their reviews *after* parting with my credit card details, natch), yet to be fair (and this is in a way unfair) some of the front desk staff go out of their way to try to compensate for their colleagues' transgressions. They really do. But do you want to bet your Holiday of a Lifetime on their being available to help you?

Avoid, avoid, avoid....

Great Location, Great Rooms

There are two types of rooms, besides the suites referred to earlier. If you know Rome, you know this is a good place to stay.

After reading the initial reviews, I was a little spectical, especially with the front desk. However, I found the staff very helpfull and courteous.
The rooms were a decent size, excellent black-out curtains, quiet with air-con and clean. Marble bathrooms and comfortable double bed - everything you would expect from a 4* hotel infact.
The breakfasts were very good - a choice of fresh fruit juices (not those watered down type either!), bacon eggs etc, pastries etc.
The location is about 15 mins walk from both the vatican and the piazza Navona across the river - so good, and also in a residential area.
The hotel clientelle were mainly American tourists or Italian businessmen/women - I can't remember any children - which we were happy about! Oh the restaurant was so relaxing, even a pianist was playing so elegantly to set the scene. Yes, I would go back!