This does not feel like a four-star hotel. The staff (except Alberto and Maria) are not very nice. The staff does not answer the front desk phone during the night which bothers me if there were an emergency. This hotel does not have a concierge and you would expect one. The rooms are a motel six type room-too hot or too cold and there is not a shower door on the tub. The elevators are incredibly small and take a while to come to the floor in the busy hours. The price is very cheap for Rome however so one must decide on what is important to you-price, location, service, and style-you can't have it all here!
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