I've only been to Rome once, so I don't know if this hotel is par for the course for Rome or what, so I'm comparing it to a US Hotel, I'd give it a 2/5. We lost power twice in our room. Our AC worked but some family traveling with us didn't have working AC. The second to last day a part of our bathroom door fell off. Various places within the room had paint falling off. The fixtures were very, very old. There wasn't a dresser, not even drawers in the night stands. The mattress was far past it's lifespan, you could feel every spring coil. The shuttle was mentioned as every half hour, really its hour, and there are a few large gaps during the day when it doesn't run. It typically takes 30m to get into the city. The pool was closed for half our stay, for the other half it closed at 7:00 PM. What use is a pool that closes so early? The only reason we stayed at this hotel was because we wanted the pool as a place to cool off after a long hot day in the city. I've never been to a hotel with a pool that closed at 7. Then, half way through our trip they started doing exterior work on the hotel and completely shut down all pools & balconies, including in-room balconies. I couldn't imagine why, the work was at ground level, but whatever. Hotel staff said it'd be closed for a long time. They'd also annoyingly get pushy about where resort guests could go for meals. The bar was ridiculously overpriced with $6 cokes (I'm applying the $ to euro exchange rate). The restaurants were of course overpriced as most things in Rome, but service was good there atleast. Desk service was good as well. There was pay wifi & a small pay computer/internet cafe available. $10 euros for an hour. When so many US hotels, even cheap ones that go for less than $50 a night, offer it for free, having to pay for it is somewhat insulting. There was no fitness center. The walls were unbearably thin. You could hear ever word said in the rooms next door. The condition of the resort could best be typified by their interactive TV services. If you turn on the TV you'll watch an intro alluding to many different services. But when you go through the menus to learn more 90% it all just says "under construction." I would not stay here again, nor recommend it to others. Without the pool being open there is no good reason to stay here. You are far from everything so have to rely on the shuttle & have limited dining options.