My party used 3 rooms for 6 nights. We were told by staff upon arrival, not to leave anything unattended at our breakfast table because of security issues. What an introduction that was. Also on the first day, in one of the rooms that was rented to us, the toilet had overflowed prior to our arrival and the bathroom was wet with the overflow. Management response was "the hotel is full, we will change your room tomorrow". No attempt to offer compensation, not even a bottle of wine was made.
On the last 2 days, the elevator was out of service. Our 3 room were on the 5th floor. Again, no attempt to offer compensation was made. A bottle of water from the stocked refrigerator gratis, would have been appreciated on one of our trips up and down those stairs. On the last day, we all had to carry our luggage down the 5 floors at 6 AM because luggage staff did not arrive until 7 AM.
Finally, the breakfast was poor quality. Coffee was cool, the staff offered no assistance at all and table cloths were not clean for our breakfast.
I think compensation for these problems IS STILL appropriate.
Thank you
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