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Quality Hotel Regent: Traveler Reviews


Via Filippo Civinini 46, 00197 Rome, Italy
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Best fare found from Chicago to Rome: $646

Reviews you can trust

51% Do not recommend
3.0 of 5 stars 139 reviews
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All (139)
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Worst hotel we stayed at during our 2 week adventure...

Quality Hotel Regent

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1 of 5 stars
kIaihC   1 contribution
Penang
Jun 16, 2009 | Trip type: Couples

Terrible. They have absolutely no shame to display 4 stars at what obviously is a 1 star establishment. The staff are rude, the beds are old, the carpets are moldy and the walls could use a new coat of paint. Plus the air-conditioning was not working. When we called up to complain they brush us off by saying it takes awhile to "warm up". After sweating out way thru the first night, we decided to move out the next! Absolute rubbish. Originally went along with this hotel due to group bookings but looking back, should have just gone with the poor reviews and tried elsewhere. Hotel Mimosa (a modest B&B) in the centre of Rome was the 2nd hotel we moved to and it's 100% better!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 16, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €115 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nothing a major refurb and some decent staff couldn't fix

Quality Hotel Regent

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2 of 5 stars
Brett01   2 contributions
Auckland
Jun 4, 2009 | Trip type: Family

If you stay expecting a 2 star dive then you won't be dissapointed. I stayed two nights with my family for the Champions League final because it was pretty much the last hotel in Rome.

It has reasonable transport connections being close to the train to Flamini and the bus to Termini is just a few hundred metres away. The rooms are very basic, but clean. Even on 7th floor the noise from outside was pretty bad, I had to get up and check the windows were shut!

The free breakfast was pretty average - don't touch the ham or eggs. Rude would describe the staff and check in, and hopeless when checking out. When we asking then to phone a taxi they said they couldn't there were 'no taxis today' but couldn't elaborate on why.

I was expecting it to be a dump based on the other reviews and wasn't dissapointed like my wife was.

If you can get it cheap then maybe as a 2 star it is OK. But just know it isn't flash.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35-49
  • Member since September 09, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €115 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nightmare.....

Quality Hotel Regent

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1 of 5 stars
jeffayn   26 contributions
Malaysia
Jun 2, 2009 | Trip type: Couples

Its a 4 star hotel from appearance but I had to give this hotel a bad name the reason is because they give me a room where the bed is broken. So everytime I sat on the bed and make a heavy breathing while lying on the bed, it squeak the hell out from it.

For 3 nights I have to sleep so tight and so stoned that I am half tire after I wake up each morning.

The second thing is the air condition. It early may and I am all sweating in the room. I call to the reception, they said is working and its ok. I had ask them to come over for continuous 2 nights and they say the same thing : Its working fine

I am not blind or feelingless, the air duct got not even a breeze from it. Thanks it just early May and by opening up the windows, my room is all air conditioned again.

The location is very good indeed, just few step away from the rail, but the broken bed and not working air conditioner and poor hotel service quality...

I have to give a NO go to this hotel

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since February 16, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €115 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
do not touch it with a barge pole!

Quality Hotel Regent

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1 of 5 stars
briddiver   2 contributions
bridlington
May 4, 2009 | Trip type: Couples

My wife and I booked a four star hotel to celebrate her birthday, we will certainly remember it for all the wrong reasons. We arrived at the regent and were promptly sent down the corridor to book in at the adjoining Grand Ritz, the desk staff gave us a room and told us to go to the restaurant for breakfast. The room was on the fifth floor reached by one of two lifts licenced for six people. The room itself was about ten feet square overlooking the street and had a small bathroom which had definitely seen better days. The window was single glazed, very loose and had a drop down wooden shutter. The first night was spent listening to the local boy racers spin wheels and race round the adjoining square, Saturday night was like being in the pits at an F1 race with a few motorbikes thrown in, the noise level dropped at around 3.30am.
Breakfast,we attended the restaurant and were sumarily sent to a basement area with several hundred other guests. Over the next three mornings we were exposed to drinks stations with no cups, juice machines with no juice, scrambled eggs some mornings not others, tinned fruit cocktail, one morning with only de-frosted sliced bread as the sole bread option, not a toaster or any other warm item in sight. We eventually complained and were allowed in the restaurant which was as we expected but with only seats for about 30 people it is obvious what the management strategy is. We witnessed guests asking to have a dirty table cleared so they could sit down to be told by the young man parading in a suit that it was not his responsibility. Locked and chained fire doors, smell of drains, surly unhelpful staff, I could go on.
The upside daily linen change, right next to the train station one stop to Rome, cheap tickets and frequent trains. Great Pastoritto restaurant next door and cold beer and good pizza at Alex's next to the entrance. A special weekend ruined by one of the worst hotels we have ever been in

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since May 21, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €115 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Would not go back again!

Quality Hotel Regent

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1 of 5 stars
Mottram23   4 contributions
Manchester UK
Apr 28, 2009

This hotel is not inconveniently placed to view Rome being very close to a railway station that has you in Rome within 5 minutes. Having said this, in my opinion, that is all it has to offer. It is listed as a 4 star hotel, never! Our first room had the black out curtains hanging off the rail, the windows (which were suppposed to be double glazed ) had cracks in them, there were no plugs in either the bath or hand basin, the towel rail was very loose,a lamp shade was missing from the bedside lamp and there was a awful smell in the bathroom.
Why we did not change immediatly I do not know but perhaps being British we decided to "make the best of it" and the smell in the bathroom did seem to dissipate. When we returned to the room after out evening meal, however, the smell had returned with a vengeance so we decided enough was enough and went to the reception to complain. They said they would send a technician to investigate. This turned out to be somebody dressed as a porter carrying a fresh air spray which he used in the bathroom telling us the smell would be gone in 5 minutes. At the end of this time the smell began to return so once more we contacted reception who once again said they would send somebody to investigate. The second person also arrived with a spray and this time he did not get off lightly. We pointed out all the faults in the room and he agreed that we should change of room but that nothing could be done that night as the hotel was full. We,therefore, spent the night with the bathroom door firmly shut listening to school children in other rooms shouting to each other via the windows, which they could open.
Apparently we were told that the hotel is often used for large parties of children.
In the morning we were given a new room and the hotel did move our things for us. Compared to the original room the new one was great and even had a balcony! It was, however, not without its faults. For example the bathroom door knob came off if pulled too hard, the shower doors wobbled and threatened to fall off their runners if not closed with extreme caution and the bed was not very comfortable having a mattress that was too big for the base. Still, compared to the other room this was paradise.
We were booked into this hotel as part of a choir who were sing in in Rome. I was a bit concerned when I read the reviews for this hotel on TripAdvisor and the reviews were certainly correct, How this hotel can be classified a 4 star is beyond me and I would now advise people to avoid it like the pague.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Age group 50-64
  • Member since April 28, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Average price*: €115 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Quality Hotel Regent Also Known As

  • Regent Hotel Rome
  • Regent Rome
  • Rome Regent
Address: Via Filippo Civinini 46, 00197 Rome, Italy