My wife and I booked a four star hotel to celebrate her birthday, we will certainly remember it for all the wrong reasons. We arrived at the regent and were promptly sent down the corridor to book in at the adjoining Grand Ritz, the desk staff gave us a room and told us to go to the restaurant for breakfast. The room was on the fifth floor reached by one of two lifts licenced for six people. The room itself was about ten feet square overlooking the street and had a small bathroom which had definitely seen better days. The window was single glazed, very loose and had a drop down wooden shutter. The first night was spent listening to the local boy racers spin wheels and race round the adjoining square, Saturday night was like being in the pits at an F1 race with a few motorbikes thrown in, the noise level dropped at around 3.30am.
Breakfast,we attended the restaurant and were sumarily sent to a basement area with several hundred other guests. Over the next three mornings we were exposed to drinks stations with no cups, juice machines with no juice, scrambled eggs some mornings not others, tinned fruit cocktail, one morning with only de-frosted sliced bread as the sole bread option, not a toaster or any other warm item in sight. We eventually complained and were allowed in the restaurant which was as we expected but with only seats for about 30 people it is obvious what the management strategy is. We witnessed guests asking to have a dirty table cleared so they could sit down to be told by the young man parading in a suit that it was not his responsibility. Locked and chained fire doors, smell of drains, surly unhelpful staff, I could go on.
The upside daily linen change, right next to the train station one stop to Rome, cheap tickets and frequent trains. Great Pastoritto restaurant next door and cold beer and good pizza at Alex's next to the entrance. A special weekend ruined by one of the worst hotels we have ever been in
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