Don't ever stay at this hotel and if you are going as a member of a tour group check first if this is the hotel your tour company has chosen and if this is so stay at home, We have just returned after spending 4 nights in this so called 4 star hotel as part of a tour group from Ireland. My husband and I have travelled through many countries worldwide and we can honestly say the food in this hotel is the worst we have ever seen. On three of our four nights there we were served veal for dinner but this meat resembled more the "veal substitute" mentioned on "Fawlty Towers" Television programme. In Fawlty Towers veal substitute was described as being made from soya beans and essence of cow. If by any chance the veal wasn't of the substitute variety then the potatoes certainly were. We were given a "mash" which resembled a runny semolina pudding and which tasted vile. on one evening there was no "potato substitute " and the menu then boasted "stewed peas". On one evening surprise ! surprise ! veal was not the dish and instead we were treated to bone with a scrap of chicken attached. On two evenings the menu boasted "fresh fruit salad" as dessert. That turned out to be a bowl of various whole fruits which the waiter placed in the centre of the table and it was left to each of the 6 diners at each table to decide the best way of dividing it equally. Needless to say most of the food was returned uneaten each night and some of our party resorted to eating elsewhere even though they had paid for dinner here. Breakfast menu on the internet boasts a selection of hot food. Dear people don't be fooled. There is one solitary hot food item that is scrambled eggs. There is tinned fruit cocktail and pineapple, reconstituted orange and pineapple juice, cornflakes, ham ,cheese and bread rolls and selection of pastries.Many of the staff were rude and downright ill mannered. One of our members purchased and paid for 4 drinks at the hotel bar on his way to dinner one evening. He then brought the drinks to the dining table. When the meal was ended a waiter approached him and demanded payment for the drinks. Our member said he had paid for them earlier but the waiter demanded a receipt which our member did not have. Our tour member was forced to call the manager before the situation was rectified. However the next evening when this tour member went to the bar to order drinks the barman totally ignored him as if he was not standing there and our member was forced to get another member of the tour to order drinks for him. The rooms were adequate but if this is how they look after refurbishment I shudder to think what they looked like prior to this.The view from our window consisted of pipes covered with birds droppings. It rained on the last day we spent in Rome and the foyer of the hotel stank with a smell of sewerage. The lift is tiny and slow. The towels were changed each day and the bed made up also. Rome is supposed to be the food capital of the world but by the evidence of the Regent Hotel its at the bottom of the pile

The hotel was part of a triple centre Rome Florence Sorrento deal. Location 1km from city centre is ok, but in August everything was closed - we couldn't even eat nearby - we had to go into town.

Our room was fine, though we heard of others that were not. In general (not just here), Italian service is awful. Receptionists don't deign to look at you, no-one carries your bag, and breakfast was all made with very cheap products.

I think Italians believe a lot of marble means 4 star. It doesn't.

I stayed in this hotel as part of a tour group, and having read reviews I was already anxious about staying here - with good reason! This is one hell hole of a hotel. Our flight was delayed, and there was no catering, peanuts, snacks nothing - at 11pm!! The lobby looks impressive, but there are TINY lifts, barely enough for one person with suitcase, and they smell bad. The carpets are sticky with dirt, and the rooms are small, which I could deal with, but dangerous, and ill-equipped. My room's windows were nailed shut (health & safety), there were silverfish insects in the shower tray, and worst of all the electrical fittings were hanging off the wall, photo attached. When pointed out to staff, I was shouted at by the RUDEST male receptionist I ever had the misfortune to meet. The breakfast included tinned fruit cocktail, and reconstituted scrambled egg, with pastries as sides. Thankfully, I was only there 2 nights, as I could not be further relocated, having already refused the first room they tried to fob me off with. Truly, truly horrible. Worth NOT recommending.

The worst part of the hotel is the staff. I honestly never thought hotel staff could ruin an experience until I stayed here.

They atrociously rude and inhospitable. When we were leaving, we had them call a cab for us because we were VERY late for our train home (the train station is way across town and we had 25 minutes). The receptionist coldly told us that it would arrive in ten minutes. We waited outside and after about three minutes another taxi passed by which we flagged down for a ride. As we were about to get in to the cab the receptionist ran out and physically blocked us from entering the taxi. He told the taxi to leave and forced us to wait outside the hotel doors so the staff could watch us and told us it would be 15 minutes before our taxi got there.

After five minutes another taxi passed by, which we flagged down... same story. He screamed at us that the hotel would have to pay ten euro if the taxi arrived and there was no one to take it. We pleaded with him (my friend even started crying she was so worried) to let us
take the taxi because we were going to miss our train but he would
not relent. Finally, THE taxi arrived and took us to the station.

We caught a glimpse of our train as it left the station. It might have cost the hotel ten euro but it cost us 250 euro.