We purchased a tour of Rome from Shore Excursions because they advertised small group - under 30 people. We were to visit Coliseum and the Vatican. It went wrong from the beginning: our group was over 30 people, we were put on a wrong bus. They made us change buses, and we lost an hour of our time. When in Rome we had to rush, we didn't get much time for lunch. We didn't get into St. Peters Basilica as it was closed and Shore Excursion ddidn't provide a replacement tour. We could go to the Vatican Museum or another place, but instead we had to wait for the bus to take us back to the port.
After we got back I contacted Shore Excursions but they refused to give me a courtesy of a credit siting that thre was nothing wrong with our tour.
I do not recommend buying excursions from this company as they are liars and do not provide good customer service.
If you own or manage Shore Excursions in Italy, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.