When booking an excurssion with someone outside of your cruise ship, dependablity is critical. Our trust in Shore Excursions in Italy started with Monica and the promptness of her responces to 7-8 emails. This gave us the courage to book 3 excursions, an airport pick up and a guide for Rome. Our confidence in their ability to be depended upon increased with each interaction. I have no trouble recommending them to others. Not only are their staff dependable they are also personable and very accomodating ie letting our group of 8 use the minibus as a change room for an unschedualed Mediterainian swim!!!
For Shore Excurrsions in Italies bennifit, I will also point out 2 areas that would inhance their clients experiance. The first is the need for some sort of microphone system in their mini buses. In our group of 8 only those immediately behind the driver were able to hear him as we drove. Second, the drivers were good at answering our questions as we drove, but I could not help but feel that the areas we drove through were full of history that unless we asked about it (most of us would not know what questions to ask), that opportunities for a fuller experiance were lost.
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