My husband treated me to a trip to Rome for our anniversary. Hotel Locarno was centrally located and a good stepping off point for touring the city. He had read some good reviews and decided that Suite 605 would be a special treat at €450 per night. We understood that the Locarno was a four star hotel and we were staying in one of the best rooms. Sadly the hotel and the staff fell short of our expectations and tarnished what we had hoped would be a memorable trip. We fell impotent to get a satisfactory solution.
What was most frustrating was that every time we raised an issue, staff either ignored us or pretended they would do something and then just forget or choose not to deal with it. All our efforts to speak to the manager were thwarted – she was always out and when staff promised she would be around to talk to she managed to be absent yet again. We never got a face to face talk with the manager during our few days. We ended up leaving a note for her asking her to contact us in the UK. Of course, she didn’t and only finally responded when I had to resort to sending her another email outlining our concerns.
Specific Complaints Included
BATHROOM. The shower curtain in the bathroom was about a foot too short for the bath. Each time we showered, the water came out below the curtain, flooding the floor and making it not only messy, but more importantly dangerous. The manager tried to tell us that a long curtain would “ruin the whole Art-Deco effect” of the bathroom.
The toiletries were meagre – just a liquid soap and no hair conditioner or body lotion. There were no bathrobes and the towels were thin - again not up to four star quality.
BEDROOM. Both the mattress and the pillows were too hard to sleep comfortably and despite commenting to the staff on a couple of occasions, we did not get the impression that they were likely to do anything or even cared. Staff told us that the beds were new and would get softer in time – not time enough for our visit! It seems to me that if there's one thing a good hotel should provide then it is a comfortable bed! The air conditioning only worked on one speed and thewas not powerful enough to cool the room at night while the top of the wardrobe was thick with dust. All inexcusable! We ended our trip feeling tired and irritable through lack of sleep.
BREAKFAST. Again, the breakfast was mediocre considering this is supposed to be a four star hotel. A few rolls and some tasteless coffee with no visible staff on hand.
I have stayed in much better B&B’s at a fraction of the cost. In my opinion, Locarno is resting on its laurels and relying on its Art Deco appearance and maybe a reputation from a bygone era.
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