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“Hassler saved my kid's vacation” 4 of 5 stars
Review of Hotel Hassler

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Hotel Hassler
5.0 of 5 Hotel   |   Piazza Trinita dei Monti 6, 00187 Rome, Italy   |  
Hotel amenities
Ranked #84 of 1,263 Hotels in Rome
athens
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
“Hassler saved my kid's vacation”
4 of 5 stars Reviewed April 27, 2014

I had promised my 9 year old son a vacation in Rome. After a disastrous stay at hotel Barocco, a cheaper but tripadvisor favorite choice, i moved us to the Hassler Hotel.

At the Hassler we ate the best pizza Margharita i have found in Rome ( i have been there several times) as well as the best caprese salad. Simple dishes, but signature italian ones, so that made our day there.

Also, the views were great, the breakfast limited (is this the new "high class" trend?) but tasty, the room luxurious and the staff helpful.

Thank you Hassler for saving my son's trip. Will be back!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, May 8, 2014
Dear Guest,

Greetings from the Eternal City!

I would like to thank you for having stayed at the Hassler, while in Rome and I am very happy to know that we participated in making your son’s vacation a truly memorable one.

I am also pleased to know you enjoyed your dining experience here and I will be delighted to pass on your comments to our staff. I will also inform the relevant department in regards to the breakfast service.

I look forward to greeting you again, hoping that the future stores many other opportunities for you and your family to stay with us. Next time call me so I will be there personally to meet your son!!

Kindest regards,

Roberto E. Wirth
President and Managing Director
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542 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 26, 2014

The Hassler Hotel is one I have wanted to stay at for a long time. From well before I ran into the paparazzi crowd waiting for a photo of Tom Cruise and Katie Holmes enjoying their honeymoon there. Perhaps because of the expectation the reality was disappointing. Unfortunately that is common in Rome where the hotels promise much (and charge for it) and deliver little. The opposite of the city itself.
I had a Grand Suite Hassler, quite a room. Expectations naturally match the price. It is beautiful but the location and décor don't hide that it is tired and probably a decade late on a major refurbishment.
Service was also not up to scratch for a really top hotel. The room wasn't ready for a late check-in, room service on the terrace was cold and ordinary as was breakfast. Honestly this is all nit picking but at over E3000 per night excellence is the base line expectation. I am still looking for that genuinely excellent hotel in Rome.

Room Tip: From what I could see the normal rooms seemed quite large so probably not worth opting for a higher...
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, May 19, 2014
Dear Guest,

I was very sorry to learn that you found your stay at the Hassler disappointing. We aim for excellence by making our guests feel at home and ensuring that their stay is as memorable and comfortable as possible.

I hope you will allow us to improve upon and exceed your expectations on your next trip to Rome, we would be happy to fulfil any wishes or requirements you may have to make your stay a memorable one.

Greetings from Rome!

Kindest regards,

Roberto E. Wirth
President and Managing Director
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Perth, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 25, 2014

We picked Hotel Hassler as the top selection made by the Luxury Hotels of the World and we have certainly not been disappointed. This must be best located, best appointed and best service we have received in a string of successful trips.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, May 8, 2014
Dear Guest,

Thank you for having stayed at the Hassler while in Rome, and for having taken the time to comment on your experience.

I am very pleased to know that the hotel’s location and service were to your satisfaction. Our constant aim is to make our guests feel at home and to render their stay as memorable and comfortable as possible. I am therefore glad that you enjoyed being here.

I look forward to greeting you again hoping that the future stores many other opportunities for you to stay with us.

Kindest regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreux, Switzerland
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2014

I would say this is one of the best hotels in Rome if you are looking for great views and superb dining experience. I came here for my birthday in February 2014 and on check in i was upgraded to the fourth floor in a corner room with the best views of Rome. From my room I could see the Spanish steps and the Vatican city and also the sunset in the evening.

The room was a perfect size for me and I would say it would be perfect size for a couple. The room was modern but classic, perfectly clean with good amenities. The location is perfect and walking distance for shopping, great restaurants and tourist locations.

The first night I dined in Imago, the hotels one Michelin restaurant and when i returned to my room there was Champagne and cake as a surprise birthday gift. This was a very nice gesture and the cake tasted amazing.

Concierge was extremely helpful and even managed to get a table for me in Romes top restaurant La Pergola.

I would highly recommend this hotel and hopefully I can return soon, I had a perfect weekend and there is nothing I would fault during my amazing stay. Perfect birthday break

Room Tip: Ask for a corner room with a view of the Spanish steps and the Vatican if you are on a special occa...
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  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaipeda, Lithuania
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 15, 2014

Great great Hotel. There is not so much to add. It's one of the best Hotels in Rome but the added value is the 1* Michelin Restaurant -Imago- on the roof. I don't know if the food or the view is the best!! Superb is the correct word to describe the art of Chef Francesco Apreda!
Tip: if you are a party of two or more order just one dessert because you will be covered by Sweet Compliments from the Chef..;)

Room Tip: I would choose the inside rooms for a great sleep. View rooms are great but the Romans...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, April 23, 2014
Dear Guest,

Thank you for having chosen to dine at the Imàgo restaurant and for your lovely comments.

I am pleased to know how highly you regard the Hassler Hotel and how much you enjoyed the creations of our Chef.

I hope the future will reserve many more opportunities for you to return as we look forward to welcoming you again.

Kindest regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, NC
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 25, 2014

Stayed at the Hassler for 8 nights with my wife and 2 kids over spring break in 2 interconnecting rooms. From the moment we arrived to the time that we departed everything was just great. Rooms were ready when we arrived and we had a view of the Vatican and Spainish steps from both rooms. Rooms are very nice and updated with marble and granite. Shower was also one of the best i have experianced in all my travels. Breakfast was included in our rate and it was over the top. Concierge arranged all of our excursions including private guided tour of ancient Rome, Vatican City and of Pompeii. A very famous celeb and a head of state was staying at the Hotel while we were there. Cant beat the location everything is within walkiing distance.

Room Tip: rooms facing the street can get noisy early in the morning.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, March 31, 2014
Dear Guest,

Greetings from the Eternal City!

I would like to thank you for having chosen to stay at the Hassler with your family during your vacation in Rome, and for having taken the time to write your kind words of appreciation.

I was delighted to learn that your experience was perfect from start to finish and that you enjoyed staying in one of our updated rooms, as well our breakfast service. Indeed we take great pride in the constant effort that goes into creating a memorable experience for all of our guests, and your acknowledgment really means a lot to me. I will be happy to share your comments with all of our staff.

We all look forward to welcoming you again to the Hassler in the near future.

Kindest regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melville, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

The Hassler Hotel was perfect. The rooms had been updated and were extremely comfortable. The included breakfast was very good. The staff was extremely helpful and accommodating. The hotel was in a good location. All in all, we highly recommend the Hassler.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, March 28, 2014
Thank you for having chosen to stay at the Hassler during your Roman sojourn.

I appreciated you sharing your comments and am very glad you found the rooms comfortable, as well as your words of praise in regards to the staff and the breakfast. Also, we are indeed very proud of the Hassler’s location at the top of the Spanish Steps, and are delighted that you enjoyed it.

We look forward to welcoming you again to the Hassler in the near future, and hope to exceed your expectations again.

Greetings from the Eternal City!

Sincerely,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hassler

Address: Piazza Trinita dei Monti 6, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Rome
#35 Luxury Hotel in Rome
#72 Romantic Hotel in Rome
#152 Family Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Hassler 5*
Number of rooms: 95
Official Description (provided by the hotel):
Hassler Roma is the legendary five star Rome luxury hotel at the top of the Spanish Steps, residence of choice for a memorable experience in the Eternal City. In the heart of the city’s historic center, the Hassler is one of the best hotels in Rome, minutes from Via Condotti as well as important monuments and landmarks, including the Pantheon, St. Peter’s Basilica, the Coliseum, the Villa Borghese gardens and The Trevi Fountain. Owned by President and Managing Director Roberto E. Wirth, fifth generation of a famous Swiss dynasty of hoteliers, the Hassler Roma hotel offers 95 unique rooms and suites. Magnificent dining options within the hotel include the Michelin-starred Imàgo, the Salone Eva and Palm Court Restaurants and Hassler Bar, and Il Palazzetto Restaurant & Wine Bar nearby. Elegance, style, the highest quality service and discretion have made the Hassler Roma the very symbol of international hospitality. ... more   less 
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Also Known As:
Hassler Hotel Rome

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