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“Top class luxury but mattresses and pillows need replacing” 4 of 5 stars
Review of Hotel Hassler

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Hotel Hassler
5.0 of 5 Hotel   |   Piazza Trinita dei Monti 6, 00187 Rome, Italy   |  
Hotel amenities
Ranked #89 of 1,264 hotels in Rome
Prague, Czech Republic
Top Contributor
71 reviews 71 reviews
62 hotel reviews
Reviews in 35 cities Reviews in 35 cities
87 helpful votes 87 helpful votes
“Top class luxury but mattresses and pillows need replacing”
4 of 5 stars Reviewed January 31, 2013

The very essence of class, this is wonderful hotel in every respect until you get into bed. King bed seem to be two single mattresses with a ridge in the centre and pillows are so soft and old-fashioned offering zero support. This is one of the few remaining privately owned and managed luxury hotels, so the owner should take a trip to a Four Seasons, Sheraton, Sofitel, or even Hilton to discover proper mattresses and pillows. Great food, great service, wonderfully decorated bedrooms.

Room Tip: Do not book unless they give a guarantee of a bed in which you can sleep.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, February 20, 2013
Dear Guest,

First of all I would like to thank you for having chosen the Hassler, while in Rome, but also for having taken the time to give us your comments

I was sorry to learn that the bedding was not to your satisfaction. I do thank you however for having brought to my attention your personal opinion. Every individual opinion helps me to implement changes to constantly improve.

We all look forward to welcoming you again to the Hassler in the near future.

Greetings from the Eternal City and kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Ioannina, Greece
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2013

I went to Rome on a bussines trip for 4 days and we stayed in Hotel Hassler. The experience was very interesting! The building is very beautiful inside and outside eventhough it is quite old. The food and the coffee were excellent but overprised, i believe. The service was very friendly and kind. The best thing in Hotel Hassler was the bed! It was the first time in my life that i appreciated a good mattress. It was very hard for me to leave the bed everymorning. And i am not a sleepy person!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, February 6, 2013
Dear Guest,

Greetings from the Eternal City!

I would like to thank you for having chosen to stay at the Hassler while in Rome, but also for your lovely note of appreciation.

Since my aim is to be able to meet every client’s expectation, your note about the food, our service and the comfortable bed gave me great satisfaction.

We all look forward to welcoming you again to the Hassler in the near future.

Kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 27, 2013

I recently (January, 2013) spent 5 days at the Hassler Hotel. The location is great if you are into shopping.
I found it too expensive, especially the breakfast (45 euros per person...which is ridiculous) and the bar.
Of course, the rooms are very charming and the service is great.... but definatelly my type of hotel.
Ask for the older and better decorated rooms.
Regards,
Pedro

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, February 6, 2013
Dear Guest,

First of all I would like to thank you for having decided to share your comments about your stay at the Hassler.

Positive comments are always a pleasure to address, but a negative comment becomes a precious tool to constantly improve. In your case the comments were distributed to the various departments in order to review and improve.

In any case, I hope the future reserves you some other occasions to return to Rome and that you decide to return to the Hassler too.

Greetings from the Eternal City and kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Rico
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 24, 2013

During the 50s and 60s Hollywood had a big influence in Italian tourism due to films like "La Dolce Vita". On those days, many visitors chose to stay in big Dame Hotels like The Excelsior at Via Venetto. Today, Via Venetto and all its wonderful Hotels are always good choices, but the action has moved a bit down the street (hill).

For my trip to Rome, I searched for a 5 star hotel with great location. Every traveler is different and every destinations has its peculiarities. This time, I wanted luxury accommodations on site. The Hassler Rome was a splendid alternative. Clean Renovated Rooms, Excellent Service and Fine Dinning on top of the Spanish Steps. The Hassler is Not a big Dame, it's a charming, exquisite spot in the middle of everything. You can safely walk to Piazzas, monuments and the famous Via Condotti, home street to Channel, Dior, Valentino and other designer boutiques.

Walking is the best way to move around Rome. Location was Priority One. At the Hassler Rome Hotel, we found a safe location to walk anytime of day or night... And for me, safety matters.

I don't recommend this Hotel if internet connection is of importance. They do have difficulties providing this service to their guests. Otherwise, stay at the Hassler, have some coffee or tea in their tea room with the soft sound of Italian music in the background, smoke a cigar or sip some brandy at their cigar bar, just leave everything behind and enjoy La Dolce Vita and the Magnificence of Rome from a privilege hill at The Hassler Rome.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, February 20, 2013
Dear Guest,

First of all I would like to thank you for having chosen the Hassler, while in Rome, but also for having taken the time to give us your comments, which were much appreciated.

It is indeed our constant aim to make our guests feel at home and to render their stay as memorable and comfortable as possible, so you can imagine how glad I am each time a client takes a moment to let me know how much they enjoyed their stay with us. I was sorry tor read about the difficulties you encountered with internet, but please be informed that the whole system is being presently reviewed.

We all look forward to welcoming you again to the Hassler in the near future.

Greetings from the Eternal City and kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

The Hotel Hassler is stepping into old world luxury with new world modern conveniences.
Hands down the most comfortable bed/sleeping in our multi city luxury European trip.
Hands down the most wonderful and experienced staff in our multi city luxury European trip.

They have recently upgraded and retained all the old world charm.
The restaurant IMAGO - yes it is expensive - we were there Christmas - but one of the best Michelin star restaurants we have ever had the pleasure to dine at - While the food was fabulous, again we must cite the staff - every single member of the staff from the captain to the servers

The layout of the room (jr suite) was perfect
Maximized the space yet felt roomy

We went all out last year on atrip and stayed at the Ritz Paris before they closed and the HASSLER surpassed the RITZ in service - which is saying something
Cannot recommend highly enough

Expensive and worth every penny

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore at Hotel Hassler, responded to this review, February 20, 2013
Dear Guest,

I would like to thank you for having chosen to stay at the Hassler while in Rome but also for having taken the time to share your lovely words of appreciation.

My aim as a family hotelier, with five generations of tradition, is to provide a blend of service and atmosphere, to make you feel that each stay is a home away from home experience and with your comments make me feel that this time I succeeded.

We look forward to greeting you again, hoping that the future stores other opportunities for you to return.

Kindest regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 21, 2013

The hotel was very centrally located. The staff amazing. The rooms large by Rome standards.

Everything we requested was met with a "can do" attitude.

New Year's dinner at Imago's Restaurant was pricey at 875 Euros per person, but the location could not be beat for firework viewing. We had Rome laid down at our feet and could see the fireworks all over Rome without having to deal with the crowds, etc...

Yes, it is pricey but worth it.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, January 28, 2013
Dear Guest,

Greetings from the Eternal City!

I would like to thank you for having chosen to stay at the Hassler while in Rome to celebrate New Year’s Eve, but also for your note of appreciation.

Since my aim is to be able to meet every client’s expectation, your positive note about the rooms, the staff and the view gave me great satisfaction and would like you to know that I have passed on your compliments.

We all look forward to welcoming you again to the Hassler in the near future.

Kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 17, 2013

The Hassler — contributes to the current success of luxury hotels — by giving a new energy to the place that will be useful beyond the 2012/13 winter season by having upgrading and replaced just what was needed: gone are the heavy velvet curtains that used to drag on the floor of the stairs. In their place are modern scrims. Gone is any sense that the furniture has collected some dust. Open was the sparkling gem of a gym with its endless windows and views, and an outdoor patio. Yet the charm of the whole place remains intact. That change of climate has affected not just confidence in the service and exceptional management of this great hotel, but also creates a new focus for using the hotel as a way to prepare to get out of it — to enjoy Rome — to attend to meetings, more relaxed, more rested, more well nourished.

So there was a good reason to select staying at the Hassler above all other hotels when in Rome — figuratively speaking — “on the top of the world,” as you might described the inspiration for it being at the top of the "Spanish Steps."

We arrived on New Year's Eve. Other guests walked over shiny-as-ice stone surfaces and clean carpets wearing party hats, noise makers and emblems on the chests of blazers. Some of them carried fur coats, which were promptly put away by the concierge — not least, one (which must have stayed here many times) comfortably showed us the way to the main floor's secret smoking room so we wouldn't have to be outside in the cold if we didn't want to. The hotel made a point of both inviting us to join the many parties, meal service, or to relax and stay out of it. We chose the latter and were perfectly comfortable doing so. In the morning, traditional New Year's treats were left in our room to enjoy-- eat.

This was a fresh and faultless vision, based on their guest's lust for expected tradition, travel, comfort-- thoughtfully, mindfully. And the entire hotel staff, to a person, were the first to be helpful in any way that was asked-- all without ever being overbearing, or unwelcoming to us-- two dudes that had never stayed there together before. Oh, and upon checking in, we were upgraded to a better room that we had booked.

I am not so sure about the giant clam of a bar that was installed in the courtyard. I have to go back and see how that works come summer!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneHassler, Direttore generale at Hotel Hassler, responded to this review, January 22, 2013
Dear Guest,

First of all I would like to thank you for having chosen to stay at the Hassler while in Rome, but also for your lovely note full of appreciation. I am glad that you liked the redesigned trimmings, the service and that you generally found everything to your satisfaction.

My aim as a boutique family hotelier, with five generations of tradition, is to provide a blend of service and atmosphere, to make you feel that each stay is a “home away from home” experience and with your lovely comments, I pride myself in being able to say that sometimes I manage to accomplish the goals that I fixed for myself.

We all look forward to welcoming you again to the Hassler in the near future.

Greetings from the Eternal City and kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hassler

Address: Piazza Trinita dei Monti 6, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Rome
#40 Luxury Hotel in Rome
#77 Romantic Hotel in Rome
#113 Family Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Hassler 5*
Official Description (provided by the hotel):
Hassler Roma is the legendary five star Rome luxury hotel at the top of the Spanish Steps, residence of choice for a memorable experience in the Eternal City. In the heart of the city’s historic center, the Hassler is one of the best hotels in Rome, minutes from Via Condotti as well as important monuments and landmarks, including the Pantheon, St. Peter’s Basilica, the Coliseum, the Villa Borghese gardens and The Trevi Fountain. Owned by President and Managing Director Roberto E. Wirth, fifth generation of a famous Swiss dynasty of hoteliers, the Hassler Roma hotel offers 95 unique rooms and suites. Magnificent dining options within the hotel include the Michelin-starred Imàgo, the Salone Eva and Palm Court Restaurants and Hassler Bar, and Il Palazzetto Restaurant & Wine Bar nearby. Elegance, style, the highest quality service and discretion have made the Hassler Roma the very symbol of international hospitality. ... more   less 
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Also Known As:
Hassler Hotel Rome

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