I stayed at the Hassler Hotel for two nights with a group of work colleagues and friends - just for an entertaining couple of days in Rome.

Service - the service is unbelievably good. Exactly what you would hope and expect from a five star hotel. Polite, professional, incredibly helpful, very knowledgeable about Rome. The service really made this stand out from most hotels I've stayed in over recent years.

Rooms - I believe the hotel is partially refurbished. I was in a refurbished room and it was absolutely beautiful. Small, but this is to be expected in this part of the world. Classy and lovely.

Internet - TERRIBLE!! From the moment I entered the hotel I wrestled with the internet. On day 1 an internet technician came to my room and tried to tell me there was something wrong with my computer. Until my colleague arrived and ALSO couldn't get on the internet. Then they quickly had a technician come to the room to change the receiver in my room. But after an hour or so, I was kicked off the internet - so another call to the man. Day 2 - couldn't get on again. I was told that they are changing something related to the internet on our whole floor. They offered no solution to my problem (i.e. couldn't tell me where else I could get on the internet) and wouldn't listen to what was actually happening on my computer. But again, one colleague could get on the internet and one couldn't. I was tired of fighting, so decided my work could wait. Day 3 - couldn't get on the internet AGAIN. Same error message as the day before. So I went to reception to show them and they had a solution!!! So irritating that no one had offered me that solution the day before.
ALSO a bit annoying that the internet is 15 euros per day - which you don't really want to pay to have wi-fi on your iPhone... would be better for the internet to be free.

Understated elegance. View to die for. Best location in Rome.
Eat in the restaurant upstairs. One of the best meals in Rome.
Ask for a room up high, facing the front of the hotel.
We shall return, probably this summer.

We where staying in Rome for a few days during November and as always when staying in Rome we call at the hassler for a snack, from the moment we arrived all staff give us their full attention , the service is one of the best anywhere, thank you , i would recomment this hotel to anyone looking for service, attention , good quailty food and presentation, and lastbut not lease knowledge of the area,when i return to Rome i will be back.

We went to Rome in October, and decided to stay at the Hassler, where we spent almost two weeks to celebrate our anniversary. From the moment we checked in, everything exceeded our expectations. Check-in was not only easy but personal. We were led to our room, which was beautifully and romantically appointed, with a view to the church next door. Exactly what we had hoped for on this trip! A series of welcome gifts from the management awaited us, and this touched our hearts (and brought tears to my eyes). As we explored our large room, its wood carvings and gorgeous furnishings, we also noted that it had every modern amenity quietly tucked away in small corners -- warm, fluffy bathrobes awaited us in the self-lit closet. Every light in the room, from the central chandelier to the lamp lighting the landscape painting, had a dimmer, adding to the romantic atmosphere. And the discreet (thank goodness) flat-screen television set allowed us to watch news from everywhere imaginable -- from Italy to Spain, CNN to BBC, France 24 to Germany.

Other posters have spoken of the bathroom, but I have to say, WOW! It, in itself, was an amazing place. A huge jacuzzi tub, separate shower, separate toilet with bidet (married couples, in particular, will appreciate this separate toilet feature, I think ;0)), and a double sink. Add to that the house brand Amor Vero products provided (this scent will forever remind me of Rome, and, if you have a chance, purchase the fragrance; yes, it is that wonderful), and there were mornings I never wanted to leave the shower, evenings I could have stayed in the bathtub until my skin pruned.

Morning breakfasts were a delight, with a wonderful choice of eggs and every conceivable pastry (as well as many I had never conceived of, but crave to this day), all served by a staff that remembered us each day, our names, beverage preferences, seat preferences, everything.

I don't know if it's the time of year and the people who go to Rome in October, but the Hassler felt a little like something out of an Agatha Christie novel, in the best sense. We saw many of the same guests from breakfast at dinner at Salon Eva in the evenings, leading to chats about where to go, what to see, and a sense of community that large, impersonal hotels simply lack.

This leads me to another thing: the food! We ate at Imago, which has some of the best food in the world (not an exaggeration), served in a place with one of the best views of Rome. I had never enjoyed a meal like this in my life, and highly recommend Imago to anyone and everyone going to Rome, wherever they are staying.

But, if you are a guest of the Hotel Hassler, don't miss Salon Eva for dinner! It is such a delight! This intimate tea room serves up an incredible dinner each evening, and many hotel guests, after a long day of sightseeing, find themselves relaxing in its beautiful surroundings, listening to the American Songbook as played by a wonderful pianist, and eating incredibly prepared Italian fare, often cooked to order, in this beautifully decorated dining room just off the lobby. We were lucky enough to be there during white truffle season, and a simple meal of pasta al burro with white truffles gave me a taste of what heaven must be.

The Hassler makes you feel like you are staying in the gorgeously appointed home of a duke or prince. Everything is always quietly perfect, and the staff seems genuinely happy to work there.

It's not that we will return. It's that it is the only place we will stay when we visit Rome. I have never experienced such perfection in a hotel. Well done does not even begin to express our thanks and appreciation for everything the staff at this exceptional property does right, each and every day. Many, many thanks. Until we meet again!