I had read several reviews on this site with regards to the indifferent treatment of Starwood members at the Rome hotels, but frankly believed my experience would be different. I was very wrong. The location of Hotel Eden is very central. However, from a walking point of view, be prepared for a lot of hills and stairs getting to and from the hotel. It is located at the top portion of the Spanish Steps, but you still have a very hilly area to navigate if you are a walker. That is all I have to say about the location, because after all, Rome is so beautiful.
My complaints are with respect to the staff. They were incredibly rude to us. My husband and I booked one night. We were with our 14 year old son. The front desk immediately said we were not able to check in because we had three people. They further denied any possibility of upgrading the room. My gold status with Starwood meant nothing to them. I asked about transferring our reservation to the other Starwood property in Rome, and they said I would have to attempt that myself. They would not call for us. Mind you, when in Italy, most do not have direct access to phone lines like we do in the US. So although it seems like it would have been easy to start calling about for another hotel, we did not have mobile phones and Hotel Eden would not help us out. After practically begging them to let us stay at the hotel which we had booked and used 20K star points to reserve, we were ushered to the smallest room I have ever seen at a hotel. We requested some blankets for our son to pad himself from the floor, and they treated us like vagabonds. We brought to the attention of the front desk that the leg of the chair was broken, and we were accused of breaking it, even though it was caked in old dried glue from a previous attempt to mend it. I know I am sounding petty, but please understand we were in Italy 3 weeks and encountered such warmth and friendliness from Italians. All the other hotels treated us like honored guests and with common dignity. Please expect the opposite from Starwood's Hotel Eden. We moved to a hotel in Vatican City the following day, and were delighted.
Save your points. Don't even consider throwing away your money at this Hotel. Yes, from the outside it looks very beautiful. But it all ends there.
I wrote a letter to the hotel manager to express to him our experience. His response was consistent with the attitudes shown my family and I at the Hotel Eden, and unapologetic about the unfortunate circumstances.
- Official Description (provided by the hotel):
- Located in the heart of the Old City of Rome, Hotel Eden is just a short stroll from the legendary Spanish Steps and picturesque Villa Borghese. This elegant city oasis dates back to 1889 and throughout its illustrious history has welcomed royalty, dignitaries and numerous celebrities. The Eden true soul resides in its rooms and suites, planned so as to create just the right balance between interior architecture and decor. Individual, elegant and refined, our rooms offer the ultimate in comfort and luxury, and provide breathtaking views of Rome.Famed for its exquisite rooftop restaurant, diners enjoy spectacular views of the majestic St Peter's Dome and across the Eternal City. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Eden Rome
- Eden Hotel Rome