I cannot add to the script ions of what is an amazing construction. The complaint I have is with the regulation of the rooftop view. The entry is well controlled and there is an orderly queue for those waiting to be elevated to the rooftop. The average number of persons allowed to enter the lift was 7. Once we got to the top I realised that there was an extraordinary number of people taking advantage of the view. There was no official or staff member visible and I can only assume that the situation on top is self regulated the second lift was not operating and I can only assume that on busier days this would deal with descents. Both fire exits, presumable stairs to the ground floor were taped off and out of use. No matter, we enjoyed the view and then entered a very uncertain queue to get back to the single lift. I say uncertain because you could approach this from both directions and to be quite frank a bit of queue marshalling wonks have gone a long way to resolve what occurred. We were approaching the head of the queue, which by this time was four deep, when a 'delegation' appeared and forced their way to the front. There was no explanation or apology, just an arrogant position that this group had some form of self appointed priority. As a non-italian speaker and visitor to the city I remained silent but the locals amongst the crowd and those of a more spirited disposition made their feelings known. My wife was visibly shaken by what was taking place and there was considerable jostling and hostility evident. All of this could have been avoided by the presence of an official and a sensible queuing system. What would have happened if an evacuation was required? The lift attendant personified a chocolate fireguard and displayed Al the confidence of Bambi's first venture on ice. If you wear a uniform, and there are enough of them in Rome, you should accept the responsibility that goes with it. Shame on you for making what should have been a pleasant and exhilarating experience a nightmare!
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