I had booked a room for one night through Continental Airlines. I did research and had a whole plan, with my base being the Atlante Garden Hotel. Then everything went wrong. The driver was no where to be found when picking me up at the airport, once he was located he actually yelled at me for missing him. Checked in, got to my TINY room (couldn't even walk all the way around the bed), felt pressured to tip the man who walked me to my room because he stood there looking at me until I did tip him, and then went outside to wait for my car service as I had planned a quick private tour. No car, I phoned the company, they said they are waiting outside. This is when I realized I was at the WRONG HOTEL. Obviously, I went in to speak with the manager, who would not be on duty until morning and the man at the desk refused to answer any of my questions (which is pretty important given I am at the wrong hotel).
Long story short: there was a large group that needed more rooms at the Garden Hotel, so they moved my reservation (never letting me know this). The manager stressed that I was at the better of the hotels and offered to pay for my dinner (although I was leaving that afternoon).
I hated my room. The service was unmentionably bad. The breakfast was very nice and the view from the dining room was spectacular.
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