For the decor and presentation of the room, I would give a 5* rating, however my overall rating is knocked down by the poor service.
We stayed at the hotel using points and we were upgraded to a beautiful suite. However, the suite was located on the 5th floor underneath the club room. Furniture was constantly being pushed around, even up until midnight when we went to bed. On the second night, we were woken up by moving funiture at 5 am! Although this stopped after I called the concierge to complain, it started up again at 7 and woke us up. When were reported this to the front desk in the morning, they were completely indifferent to our concerns.
I asked the concierge regarding train schedules to the airport and whether any shops were open on Sundays. He did not bother looking up the timetable, gave us the wrong train times and informed us that absolutely everything was shut on Sunday in the centre of town. When we did go in, it turned out that in the main shopping area, almost all of the shops were open.
In general, although noone was downright rude, I felt the service was very cold and indifferent and I was more than a bit disappointed. Although the building itself was nice, I'd rather stay somewhere less opulent, but more welcoming.
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