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“Beautiful but a mixed bag, some are 5-stars some are 3-stars” 4 of 5 stars
Review of Rome Cavalieri, Waldorf Astoria Hotels & Resorts

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Rome Cavalieri, Waldorf Astoria Hotels & Resorts
5.0 of 5 Hotel   |   Via Alberto Cadlolo 101, 00136 Rome, Italy   |  
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Ranked #90 of 1,263 Hotels in Rome
United States
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
“Beautiful but a mixed bag, some are 5-stars some are 3-stars”
4 of 5 stars Reviewed January 15, 2014

This hotel is very beautiful and its view of Rome is practically unbeatable from the rooftop. The rooms are mediocre, a little worn, but I do like the elegant and light yellow decor. As for the view, it depends if you get the Rome view (nice) or the residential view (not nice). If you can't get a Rome view, just go to the rooftop.

We wasn't impressed with the imperial club, foods offered there were very mediocre. However, breakfast buffet was good - this buffet has the most variety of fresh squeezed fruit juice and milks we ever seen. There were like coconut milk, almond milk, malt milk, soy milk, rice milk, there got to be like 20 variety or something.

The favorite part of my stay was able able to request the variety of therapeutic pillows they offer. From Buckwheat to rice kennel, etc.. there got to be 15 varieties and they brought one of each for me to try.

Our stay would have been much more enjoyable had the staffs' friendliness were more consistent. Some were excellent and other were at the other end of the spectrum, rude and arrogant. During our breakfast buffet, we were stared down for asking for more fish because there wasn't anymore. Then the waitress came back 30 minutes later with a plate of fish fillets and kind of tossed in down at our table. Also, we were rushed out of the dinning room because they want to close everything down. I don't know why they can't just give us another 10-15 minutes to gobble down the rest of our foods.

When we went to the concierge for question, we got our answers but most of them time they gave us a feeling that we were imposing.

Their spa was suppose to be the best in Europe or something they said, but it sure didnt feel like it. It was crowd, mixed genders and kind messy with towels everywhere. It was also dark with a bunch of colorful lights - make you feel like it a disco spa. It was really weird and didn't give you a feeling that you're in a classy spa.


Overall we enjoyed our stay, however this hotel is really a mixed bag. Some aspects are really superior and unique; while others aspects are below a 4 stars hotels.

Room Tip: Room all look the same, Rome view is definitely better, not necessary worth the price, can always go...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed our view, buffet breakfast and variety of amenities that we provide our guests.

We also thank you for the constructive criticisms which will help us in our ongoing efforts to improve our service and guest experience.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,413 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (921)
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English first
San Diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

This hotel is simply outstanding. The view of Rome from our room was a real treat and the staff was 5 star. Very convenient location if you plan to visit Vatican City. Staying here is a splurge, but if you can...do it!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and we hope to welcome you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Massachusetts
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2014

This hotel blew our socks off! The room had a view of the entire city of Rome and Vatican. Beds and toiletries was superb and the service was impeccable. It was a absolute pleasure spending four nights there. The food and drinks were delicious. We would definitely stay there again.

Room Tip: Ask for the "Cardinal suit" or room with a view of the city. If your a Hilton Frequent m...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for submitting a review regarding your stay that we are glad to read was an enjoyable one.

Looking forward to welcoming you back in the near future!

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 13, 2014

We loved our stay in the hotel. This was a wonderful start of the vacation in Europe. The hotel is located on Monte Mario, EUR 10-15 from Vatican or Downtown Rome. We specially loved the Breakfast Buffet. Very complete and delicious. Beautiful view from the rooms. Check out was a little long and troublesome. Wonderful stay. AmazingFerragamo amenities in the bathroom. Very comfortable bed. The best one during our 2 week trip. The SPA is espectacular! Will definitely go back! Thank you for all your attentions.

Room Tip: Pay extra for a room overlooking Rome. It is well worth it!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed our award winning Cavalieri Grand Spa and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back to your ‘home away from home’ real soon!

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 13, 2014

I have been there for a night with my wife.

It is a great hotel. The view from the rooms is spectacular.

Staff is very professional and always available to satisfy clients' needs

The restaurant on the roof is great, in terms of quality, service, offering. It is a real three star Michelin. we are planning to go there again in the future

However the SPA is poor. It is very noisy and very crowded. We took two message ( one each) and the quality was very low compared to the price we paid.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay.

We are so glad to read that you have enjoyed your stay and dinner at our 3 Star Michelin gourmet restaurant La Pergola, but at the same time regret reading that our Spa facilities did not meet your expectations.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zionsville, Indiana
Top Contributor
79 reviews 79 reviews
17 hotel reviews
Reviews in 41 cities Reviews in 41 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 11, 2014 via mobile

We stayed there over the Winter Holidays. It was probably the most magnificent hotel that we ever stayed in. The city view from your balcony was majestic! Every possible ammenity was provided. It is located outside the center of town, but very close to the Vatican. Everything was perfect. It was even more than I expected.

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay and we look forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield, Illinois
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 10, 2014

This is an oasis away from the bustle of Rome, a 10-15 minute cab ride from almost anywhere in Rome. The complimentary shuttle into Piazza Barberini is convenient and efficient and runs every hour - we used in most days. The hotel property is stunning - set on a hill overlooking Rome with a great restaurant, indoor and outdoor pools, spa and health club and many outdoor areas we did not take advantage of in December. Rooms are large, well appointed and beautifully decorated - very unusual in Europe. We had basic level rooms with a city view and they were great.

Breakfast is a big event with a couple of rooms full of food to choose from and complimentary at the higher honors levels. We also ate dinner at the restaurant and the food was outstanding. The hotel is very well staffed with lots of helpful people around to provide service. Health club is large, well equipped and has personal trainers and the indoor pool is a great place to unwind after a day of walking all over Rome.

Wifi is the only thing that needs improvement - it worked intermittently when we were there. If that is improved, this hotel will be perfect.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khaled K, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, January 17, 2014
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rome Cavalieri, Waldorf Astoria Hotels & Resorts

Address: Via Alberto Cadlolo 101, 00136 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Rome
#24 Business Hotel in Rome
#37 Luxury Hotel in Rome
#40 Family Hotel in Rome
#56 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rome Cavalieri, Waldorf Astoria Hotels & Resorts 5*
Number of rooms: 370
Official Description (provided by the hotel):
Overlooking the panorama that has inspired visitors for centuries is Rome's most prestigious address – the Rome Cavalieri hotel. Though only minutes from the city's great monuments, the Rome Cavalieri has the tranquility of an oasis. Enclosed in fifteen acres of lush Mediterranean parklands, this luxury hotel is a calm retreat in the heart of the Eternal City, an elegant refuge where time slows and hearts quicken.The first hotel in Europe to be part of the exclusive Waldorf Astoria Hotels & Resorts, the Rome Cavalieri hotel is more than just a 5–star property. It's the pre-eminent luxury hotel in Rome, with an art collection that outshines many museums, a Grand Spa that would be the envy of a prestige health resort, and standards of luxury that set it apart from other Rome hotels. The Rome Cavalieri brings new meaning to notions of Italian style, and new purpose to the fine art of exclusive hospitality. ... more   less 
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Also Known As:
Rome Cavalieri, Waldorf Astoria Hotels And Resorts
Rome Cavalieri, Waldorf Astoria Hotel Rome
Hilton International Rome
Hilton Rome
Rome Hilton International
Hilton Hotel Rome
Rome Cavalieri Hilton

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