When we arrived in Rome we were more than exhausted (had not sleep for 48 hours)....Simona greeted us with compassion and understanding. She got us in our room hours before we were suppose to...we actually crashed on the couch and bed while she cleaned...we really needed that! The room was much larger than A Room w a View and quieter because the reception area was not near the room. We liked that it was modern. The elevator up was quaint and a little scary because it was old....but worked perfectly well.
We also worked with Danielle from Room w a View and he was so out of this world gracious. He would bend over backwards to make your stay perfect.
As you have heard the location was excellent! If we were ever to go there again, we would stay there. Also, we LOVED our driver, Francesco! he meet us at the airport and port, early every time. we knew we could count on him. He was worth every euro!