My husband and I are frequent travelers and this was our fourth trip to Rome. I chose this B&B because I saw a small writie-up in Travel and Liesure touting the nice decor and the owner's background. What a mistake!
First, the good: The rooms are clean and the property is a beautiful mansion in a quiet neightborhood.
Now, the reality.We arrived and were met by the owner, Laura Urbani. She was pleasant and showed us to the "guest" entrance and up TWO fights of marble stairs to our room. We are in good shape, but there is no other access if you have a disability. There are only 3 guest rooms and a good-sized sitting/breakfast room. The AC was off in the sitting room and the hall areas- our room AC, luckily, was turned on. After showing us to our room, we asked about a place for dinner. ( It was about 6 p.m.) She handed us a a card for a local restaurant and I asked for a map. She had none. I asked about transportation- she vaguely suggested we walk, yet she gave no directions?! She then excused herself and we started to unpack. We had some questions and went looking for her or anyone else. All of the downstairs doors were marked "privato" and no one answered. We finally rang the front door bell and she came out, looking surprised. We asked directions again and she directed us toward the closest area of local restaurants. It involved walking about half a mile including down 66 steps and large landings down the side of a large hill. We had to take this route every time we wanted to get to anything and obviously, we had to return UP these same steps to get back. The hotel sits in a very hilly residential area of Trestavere. We liked the Trestavere area and ate there most nights, but the hotel is HIGH ABOVE the main area of Trestavere and not easily accessible.
Breakfast was continental: some orange juice, (no fruit), croissants, (one type of preserve), and coffee or capuccino. The capuccino was very good. At breakfast, we saw Laura again.
We asked about local information and instead of having anything on hand, she directed us again to the information booth in Trestavere which was about 3/4 mile away walking DOWN the steps and toward the river and the main part of Rome. Then, she said "If you don't have any ,more questions, I'm going to walk my dogs"- and she disappeared! She did this every morning. It became a joke between my husband and myself. If we hadn't been to Rome before, we would have been lost!
IMPORTANT: You can book your room using Paypal, but paying the balance of your bill will require cash. She doesn't take credit cards. AND, although there is a TV in the room, there are no channels in English- only a few and only in Italian.
BOTTOM LINE: If you stay here, don't expect any service or much help and plan on spending a fortune on cabs or wasting a lot of time just getting into the main part of Trestavere. For sightseeing, the location is poor and the owner, although she's nice, has no idea how to run a bed and breakfast.
- Also Known As:
- Villa Urbani Hotel Rome
- Villa Urbani Hotel