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“Will never go back” 1 of 5 stars
Review of Babuino Suites at Spanish Steps

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Babuino Suites at Spanish Steps
1.0 of 5 Apartment Hotel   |   Via del Babuino 172, 187 Rome, Italy (Campo Marzio)   |  
Hotel amenities
Ranked #739 of 1,270 Hotels in Rome
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Will never go back”
1 of 5 stars Reviewed August 22, 2011

After geting very excited about the reviews and pictures of this property on their website we arrived after a 23 hour flight to be booked into a room with renovations right outside our window. The room itself inside had patchworks of ongoing works - not luxury suite standard! We woke up in the morning to a dirty plastic covered in plaster and dirt every morning. Workmen were walking past our window. To top it all off we had to then endure the jack hammering and banging on our wall!!! What a bitter disappointment after the miles we had travelled and the money we were charged. One of the staff who was most apolgetic offered us a discount however after the 3rd day we were bitterly diasppointed and our stay in Rome ruined!!!!!!!!! The worst part was having to complain about the noise- who needs that stress when on holidays.
Having worked in the travel industry in the past we were always advised if a property was undergoing renovations - we feel we were purposely deceived by not being informed . We were told the works had only just started- not so those works had been going for awhile, way before I had made my booking with them. Therefore they we were well aware at the time of my booking.
I wonder how the staff would feel if it was them getting off a long haul flight and having paid money for a luxury suite staying in the room we did!!!!!!!!!

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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4 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 12, 2010

We have stayed in Rome 9 times. When we arrived at the Babuino, it was like an elegant friend's house. The minute we arrived until we left, the staff were more helpful and warm as old friends. The suite was spacious with a FULL BATH TUB and shower surrounded by gold marble.Just a 9 iron from the Spanish Steps and a putter from the Piazza Publico's sidewalk cafes, it is the top spot in Rome.

  • Stayed September 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Babuino Suites at Spanish Steps

Address: Via del Babuino 172, 187 Rome, Italy
Location: Italy > Lazio > Rome > Campo Marzio
Amenities:
Airport Transportation
Hotel Style:
Ranked #739 of 1,270 Hotels in Rome
Hotel Class:1 star — Babuino Suites at Spanish Steps 1*
Number of rooms: 9
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