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“HORRIBLE, HORRIBLE EXPERIENCE. Bait and Switch” 1 of 5 stars
Review of Residenza Borghese

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Residenza Borghese
3.0 of 5 Hotel   |   Via Sardegna, 55, 00187 Rome, Italy (Ludovisi / Via Veneto)   |  
Hotel amenities
Ranked #723 of 1,269 Hotels in Rome
santa monica, CA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“HORRIBLE, HORRIBLE EXPERIENCE. Bait and Switch”
1 of 5 stars Reviewed September 20, 2012

We made a 3 night reservation through venere.com at a cost of 142 euro/night, starting Sept 13, 2012. The reservation was made based on what appeared to be good picures on their website and because we were paying MORE than the 130 euro/night (charged for a wonderful 4 star hotel =Hotel Impereale on the Via Veneto) where we stayed the previous week.

We finally found this decrepant apartment building in the pouring rain; only to be told that "yes, we had reservations" but the R. Borghese was sending us to "another property of theirs" called the Residenza Ludovisi. We had to get another cab and drive to the other place. When we arrived, I had to climb up a several floors (the elevator didn't work) to look at the "room". I was in shock!* It was a "box" barely large enough to hold a cheap bed and table/chair. I turned around and literally was running up and down the blocks in Rome trying desperately to find another hotel who would take us in...but it was too late by this time. So we had to stay for one night, but immediately checked out the next morning at 6 AM after paying $300 to change our plane tickets back to the USA...My husband and I are professionals and use a telephone,, with prepaid calling cards to conduct our business while traveling. We desperately need to make some critical business calls, THERE WAS NO FUNCTIONING TELEPHONE in any of the rooms!* One could not get an outside line! We were trapped.
Other reviewers here reference paying what seems to be about 50 euro/night. In fact, the next day, I went on to the Residenza Ludovisi's own website and their quote for 3 nights came up as 44 euro/night!!** Yet we had been tricked into paying 142 euro/night/!

The website specifies "colazione a buffet" ..what a lie! "Breakfast" was instant coffee on a plastic tray in the room, not the gorgeous 20 ft long buffet breakfasts that one gets when paying 142 euro/night at a 4 star hotel.

Their website specifies "business services"...again an absolute lie.

We saw NOTHING that looked like the on line pictures that the R. Ludovisi has on their website. There are only 9 rooms at this place so we would have seen anything different. In fact, we have a large number of pictures taken of the room.

I have filed complaint letters with the on line travel service = venere.com, which I am told is part of Expedia. The venere customer service rep called the R. Borghese several times and got NO response.

This utterly spoiled what was to be our last 3 glorious days in Rome.

There are other comments on line regarding this Bait and Switch pulled by the R. Borghese, wherein other travelers were sent to an inferior room/facility after making reservations. To the other reviewers here who said this is a great place, it may by that if one is only paying 50 euro/night...

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 3, 2012

Upon arrival at 9pm we had no idea where to go, worse because it was dark! The buzzer let us in the door but signage was quite poor and it took 5 or so minutes to find the reception on the 2nd floor of the 2nd set of stairs! Our room was quite small but fine for just the 2 of us, it was fairly clean, sheets & towels were changed daily but walls were marked and the floor was grubby. Very disappointed the first night when we were woken several times due to the poor soundproofing and also had our minibar missing quite a few items as well as having a half drank juice, possibly from previous guests! Wifi is not available in the rooms, only in the small reception, and dont expect a good view! Depending on budget, there are many more hotels within a 500metre radius!

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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jstandage01@gmail.com
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 21, 2012

Just returned from a 4 night stay. The staff were more than helpful. The rooms were unusual in that the continental breakfast was served in the rooms. The rooms were very small (3 In our group) but very well laid out, especially the bathroom. The reception is accessible by lift (2nd lift on the right) on the 2nd floor, all the staff were lovely. The location of the hotel is in a very nice area but a good walk from the Barberini Fountain. The N4 night bus goes along the Via Veneto which is not too far from the hotel. A beautiful, emotional city.

Room Tip: Room 109 was very nice.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2012

It was clean and the hotel staff were very friendly. Reasonable price. The staff couldn't have been nicer or more helpful. There was a hot pot in the room with instant coffee and cappuccino (very good). Also, it was very secure, and we felt very safe

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chepstow, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 2, 2012

Stayed here in October '11. Security to building good. Rooms smallish but comfortable, good bathrooms. Breakfast in rooms unusual but o.k. TV only in Italian. Good base to explore rome. Best part was the friendliness of staff who were extremely helpful. Spar Supermarket near for bits and bobs. Best restaurant for value was the roof cafe on the Vittoriana. Good place to stay if you are budgeting. If you want more facilities dig deep in your wallet!

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sheffield, England, United Kingdom
Top Contributor
82 reviews 82 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 17, 2012

We stayed here for a week as a family of four - 2 adults and 2 boys 13 & 8. It was perfect for us. The rooms are clean and modern with lovely bathrooms and having breakfast in your room in your pyjamas really suited the boys! Breakfast arrived on time every day and was really fresh. The boys loved the pastries and doughnuts! We had a room overlooking the streeet so there was some street noise but nothing from inside the building itself. The staff at reception are really friendly and helpful and the hotel is ideally situated within walking distance of all the main sites (we walked nearly everywhere) but is also close to the bus routes, taxis and a Metro station. Away from the restaurants on the Via Venuto there are some lovely restaurants and coffee shops that are really friendly and a Spar supermarket should you need it. As the hotel is really just bedrooms it felt like we had our own flat to return to at the end of the day. We really enjoyed our stay here.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisboa
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2012

Excelent choise to buget and design oriented clients to visit Rome! Yes, doesnt have social areas but do you really need it? Nice and modern rooms with 4star quality. Excelent and profissional personal at reception desk. Good choise for families and/or couples without concerns about sound isolation. Very good choice to visit Rome.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residenza Borghese

Address: Via Sardegna, 55, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #723 of 1,269 Hotels in Rome
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residenza Borghese 3*
Number of rooms: 14
Official Description (provided by the hotel):
Residenza Borghese is located in Rione Ludovisi, an elegant district close tO Via Veneto, Villa Borghese Park and the Galleria Borghese. Residenza Borghese is an elegant apartment hotel on 2 floors of a historic building. Its rooms have a modern bathroom, air conditioning, free wifi, TV and facilities for making tea and coffee. Breakfast is served in your room from 7:45 to 11:00. ... more   less 
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Also Known As:
Residenza Borghese Hotel Rome

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