We made a 3 night reservation through venere.com at a cost of 142 euro/night, starting Sept 13, 2012. The reservation was made based on what appeared to be good picures on their website and because we were paying MORE than the 130 euro/night (charged for a wonderful 4 star hotel =Hotel Impereale on the Via Veneto) where we stayed the previous week.
We finally found this decrepant apartment building in the pouring rain; only to be told that "yes, we had reservations" but the R. Borghese was sending us to "another property of theirs" called the Residenza Ludovisi. We had to get another cab and drive to the other place. When we arrived, I had to climb up a several floors (the elevator didn't work) to look at the "room". I was in shock!* It was a "box" barely large enough to hold a cheap bed and table/chair. I turned around and literally was running up and down the blocks in Rome trying desperately to find another hotel who would take us in...but it was too late by this time. So we had to stay for one night, but immediately checked out the next morning at 6 AM after paying $300 to change our plane tickets back to the USA...My husband and I are professionals and use a telephone,, with prepaid calling cards to conduct our business while traveling. We desperately need to make some critical business calls, THERE WAS NO FUNCTIONING TELEPHONE in any of the rooms!* One could not get an outside line! We were trapped.
Other reviewers here reference paying what seems to be about 50 euro/night. In fact, the next day, I went on to the Residenza Ludovisi's own website and their quote for 3 nights came up as 44 euro/night!!** Yet we had been tricked into paying 142 euro/night/!
The website specifies "colazione a buffet" ..what a lie! "Breakfast" was instant coffee on a plastic tray in the room, not the gorgeous 20 ft long buffet breakfasts that one gets when paying 142 euro/night at a 4 star hotel.
Their website specifies "business services"...again an absolute lie.
We saw NOTHING that looked like the on line pictures that the R. Ludovisi has on their website. There are only 9 rooms at this place so we would have seen anything different. In fact, we have a large number of pictures taken of the room.
I have filed complaint letters with the on line travel service = venere.com, which I am told is part of Expedia. The venere customer service rep called the R. Borghese several times and got NO response.
This utterly spoiled what was to be our last 3 glorious days in Rome.
There are other comments on line regarding this Bait and Switch pulled by the R. Borghese, wherein other travelers were sent to an inferior room/facility after making reservations. To the other reviewers here who said this is a great place, it may by that if one is only paying 50 euro/night...
- Official Description (provided by the hotel):
- Residenza Borghese is located in Rione Ludovisi, an elegant district close tO Via Veneto, Villa Borghese Park and the Galleria Borghese. Residenza Borghese is an elegant apartment hotel on 2 floors of a historic building. Its rooms have a modern bathroom, air conditioning, free wifi, TV and facilities for making tea and coffee. Breakfast is served in your room from 7:45 to 11:00. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Cheap Tickets, Hotels.com, Orbitz, TripOnline SA, Agoda and Priceline so you can book your Residenza Borghese reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residenza Borghese Hotel Rome