For most people, a hotel like this is a splurge and should be able to provide a near-flawless experience.
Our experience was not that. We encountered two main issues. First, our room was chronically hot. The staff's suggestion was to turn off the heating system - which did not help at all. While we were out for New Year's Eve dinner, they "fixed" the problem by opening the windows of the room, windows which opened onto the interior courtyard. This let in not just cooler air, but thick cigarette smoke which still had not dissipated by the time we checked out the next day.
This same lax attitude toward customer service also prevailed at the hotel bar, where twenty minutes after a drink order we had to literally chase a server through the bar in order to cancel the undelivered order so we could make it to dinner on time.
- Official Description (provided by the hotel):
- Real luxury in the heart of Rome. Located in the city centre on the exclusive via Veneto, Jumeirah Grand Hotel Via Veneto is the union of two 19th century historical buildings, combined to create a modern masterpiece that pays homage to its historic past. While the hotel’s facade is protected by Rome’s Fine Arts Authority, Jumeirah Grand Hotel Via Veneto’s 116 rooms and suites, spacious lobby, a fine dining restaurants, a seafood cafe & wine bar, a rooftop solarium and the state-of-the-art Aqva City Spa are designed with a timeless elegance embodied by custom, handmade furniture inspired by Ruhlmann, the father of 1920s Art Deco. Since its opening in spring 2009, Jumeirah Grand Hotel Via Veneto has received numerous awards including four Five-Star Diamond awards. The hotel was also recently included in the Conde Nast Traveller 2011 Hot List as one of the most beautiful hotels in the world. STAY DIFFERENT™. ... more less
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