We stayed for there 2 nights. Booking and communication with staff was great. They replied promptly to all my questions and were always courteous. I had a late arrival (flight was 5 hours delayed) and Marcella stayed at the reception to welcome me. She helped me with my luggage.
I requested a quiet room and they gave me one. During my stay, I did not hear any noise from the street and slept with no problems (well guests next door came late one night and were a bit noisy).
-Breakfast was good, they had fresh fruit and yogurt and to drink water, coffee and juice. They also had hard boiled eggs, scrambled eggs, and toast. I was happy with my fresh fruit.
-Bathroom was small, it had a toilet, bidet, sink and a very small shower. I am 5.1 120 lbs and the shower was small for me. It was a nice Jacuzzi shower though.
-During my first morning, I inquired for directions to Spanish steps the owner and his wife, who were heading in that direction, were very nice and they personally walked with us.
-WI FI was a hit or miss, signal was not reliable and we did not had a signal for hours. A couple needed to book something and staff let them use their computer to book it. In the reception you will find a printout of the weather forecast for the day. You will find a laptop too.
- Upon check in, staff will give you a set of 2 keys, one for the mail door to the building and the second one for your bedroom. You will be given a code to use for the door keypad to enter the papessa reception area and rooms.
-La papessa is located between floors 2 and 3 of a centrally located building. You will enter building go up a flight of stairs to find the small elevator. You will head to 3rd floor get out of elevator and go down the steps (again) to the middle floor, turn left and you will see the papessa sign and door with keypad. If you go to 2nd floor, upon exiting elevator, turn left go up the stairs and see the papessa door on your left.
Things that they should be working on:
-Wi Fi needs to be more reliable.
-Improve safety by checking their furniture regularly and provide sturdy chairs and furniture. My husband sat on a wobbly chair and fell on floor hitting his back. Luckily nothing happened to him. Chair's top rail broke in two pieces. Staff (owner's wife) was informed immediately and she admitted that chairs were, and I quote, "old". They replaced the chair.
-Shower drain was blocked, water accumulated after each shower. Informed owner's wife and took her to the shower to observe. She said that next day handyman will fix it. 24 hours later, drain was still blocked and staff did not provide any updates.
Overall, I like the papessa, It is a 4 minute walk to Fontana di Trevi, 5 to Pantheon and 7 to Piazza Navonna. Located downtown. I will return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Teresa ,
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thank you so much for your review and your kindness.
We are happy that you enjoyed your stay at La Papessa and we were pleased to welcome you after such rich preliminary exchange of mails between us. We did our best in order to respond to all your requirements.
We also thank you for your suggestions, nevertheless I would like to point out some specifics related to your notes:
- we have a pubblic operator cellular wifi system complimented by highly professional wifi system of repeaters which amplify and guarantee best possible signal quality in each individual room. Unfortunatly such sofisticated system is sensitive to some virus and periodically we have to reset and restart the system. This normally happens once every six months statistically and very unluckily that happened during your stay. The day after, as you know, we fixed promptly the problem.
- We deliberately decided to forniture every room with antique '800 tales furnitures which create style, elegance and remind to the past. Clearly such antique furniture which is very expensive is more delicate compared to modern/plastic for example. Such chairs are used by averagely 2000 customers per year and I can assure you this has never happened before, despite we are aware that such events can happen and we are very sorry it happened to your husband. I hope you appreciated anyhow we promptly replaced the broken chair and of course we charged nothing to you
- Regarding the problem in the shower drain, I immediately called the handyman and he promised me he would have come the morning after but he didn't show up. He justified it as he had a sudden personal issue. Then we tried to fix the shower by ourselves but we were unsuccesfull !!
We thank you for your understanding and we strongly hope you will visit us again.
We were pleased to talk to you during our walk to Spanish Steps.
Caterina, Marcella and Massimo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.