My wife and I visited Italy on our honeymoon and had the pleasure of staying in the NH Giustiniano in Rome for one night. The location was perfect for our trip to St Peter's for the General Wednesday Audience with Pope Francis. The room was clean, and we were able to check in early which was very convenient. A server in the restaurant opened a bottle of wine for us that we had bought at a convenience store free of charge and with a smile and great attitude about it. When were about ready to check out, I found that my car battery was dead because I had accidently left the lights on overnight. Two of the maintenance workers who spoke very little English saw me struggling with my car. One of them volunteered to go get his van to try to jump me. The two stayed with me to try to jump it, but unfortunately the car wouldn't jump. I informed the front desk, and the attendant allowed me to use the hotel phone free of charge to call my rental company to summon a service vehicle. While we were waiting for the vehicle to arrive to jump the car, we decided to sit down for lunch in the restaurant. Unfortunately, the vehicle arrived just as my lunch order arrived to the table. I left my wife at the table to go attend to the car. The two maintenence workers helped me by explaining the situation to the service technician who did not speak English either. Without their help, the day would have been much more difficult. Once the car was finally started, I returned upstairs to check out and get my wife. I found that the restaurant had taken my lunch order, which I had been unable to eat, off our bill even though they had already made it and had to throw it away. AMAZING customer service all the way around. Front desk, maintenence workers, and restaurant workers all should be commended for their WONDERFUL customer service. We will recommend this hotel to anyone who asks for a great place to stay in Rome. Bravo.
- Official Description (provided by the hotel):
- The NH Collection Roma Giustiniano hotel in Rome is right in the fashionable Prati district near many restaurants, shops, and cafes. 5 minutes walking from the Vatican and Castel Sant’Angelo, the 4-star hotel NH Collection Roma Giustiniano is ideally located for discovering Rome. ... more less
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- Also Known As:
- Nh Giustiniano Rome
- Nh Giustiniano Hotel Rome