The stay in the Hotel was good till the moment I asked a receptionist to call us a taxi to go to the airport.
For some unknown reason and without any explanation instead of calling a taxi of the public transport service she called a car from a private company. After a long wait I asked what was going on and she told me that they use that service as well as the taxi.
When, at last, we were taken to the airport the bad surprise came out: the cost was 15 EUR higher than the one with a normal taxi.
Having no other possibility than paying the driver I immediately complained and agreed with the reception desk of the Hotel that they would refund me the difference.
Unfortunately I have never seen the money back.
It is really a shame: now the reception desk does not even reply to my e-mails…
- Official Description (provided by the hotel):
- The NH Collection Roma Giustiniano hotel in Rome is right in the fashionable Prati district near many restaurants, shops, and cafes. 5 minutes walking from the Vatican and Castel Sant’Angelo, the 4-star hotel NH Collection Roma Giustiniano is ideally located for discovering Rome. ... more less
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- Also Known As:
- Nh Giustiniano Rome
- Nh Giustiniano Hotel Rome