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“Clean, modern, and completely indifferent” 2 of 5 stars
Review of NH Giustiniano

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NH Giustiniano
4.0 of 5 Hotel   |   Via Virgilio, 1 E/F/G | Prati, Vatican City, 00193 Rome, Italy   |  
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Ranked #122 of 1,266 hotels in Rome
GreenLeadersGold level
Ouderkerk aan de Amstel, The Netherlands
Top Contributor
137 reviews 137 reviews
98 hotel reviews
Reviews in 75 cities Reviews in 75 cities
96 helpful votes 96 helpful votes
“Clean, modern, and completely indifferent”
2 of 5 stars Reviewed June 29, 2013

There are worse places to stay than the NH Giustiniano. The rooms are clean, the location good. But the service is nearly nonexistent. For a hotel of this size and price, the lack of a concierge is astounding, and getting the front-desk staff to do something other than check-in and check-out is next to impossible. Prime example--I was trying to make a restaurant reservation, not speaking Italian. I showed the woman my smartphone and asked her to make the reservation. Her reply--"go back to the room and call the number".

Another affront is the ongoing NH policy of trying to sell room upgrades at check in. The room upgrade is one of the few spontaneous luxuries in the world of business travel, and trying to sell one before it being offered is just not nice. Besides, for those claiming expenses, wonder what the reaction would be if i had a bill that proudly displayed a charge for a room upgrade...

All in all, the place is sterile and indifferent. Not what one would expect in Rome, but alas, exactly what you can expect from NH.

Room Tip: Be prepared to fork out extra at check in for an upgrade
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Chester, New Jersey, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 25, 2013

A good location but the overall impression is of a hotel where everything is costed out and savings made. So free WiFi but very slow: a good breakfast buffet but if you arrive after a big crowd little food and tables full of dirty dishes: want to have a late night drink , first find the bar man.

The hotel is modern and clean but time again and again, one has the impression that customer service is not a priority but revenue raising and cost saving is. Of course good financial management is important but make sure the customer thinks they are Number 1

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed June 23, 2013

Very well located near the Vatican and close to shopping and to the bridges which cross the river. Great walking neighborhood. Our deluxe room has a sitting room and a balcony. It faces the street but is quiet and very light. The staff is friendly, for the most part. Seems like a good value.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2013

I selected this hotel based on being close to the Vatican and services being offered since my wife is disabled. Thru this sites reviews I able to select a room (#702) with views and extra room to provide for my wife's needs. Thank you writers! The breakfast service is truly well done. I found the morning & afternoon staff friendly and helpful, but the night male counter person was not. When I asked him to call a cab for us he TOLD (military style) me to walk to the plaza and get one there. This was not a good choice for my disabled wife and it took some time for her to recover from this ordeal.
One person that needs to be mentioned here is Christina and because of her I would give this hotel a excellent review. She made our stay here amazing.

Room Tip: Higher floors have less noise with great views. Take the upgrades if you can afford them as they ma...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, ON
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 12, 2013

The NH Guistiano is in a very good location, breakfast was very good, service was ok but not great, the room was large and generally clean. The beds were extremely hard and very uncomfortable. Had to ask a couple of times for towels as they only gave two for the three for us and housekeeping didn’t come at all one day. It’s an ok hotel and its location makes up for some minor glitches.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Paris
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 11, 2013

This quaint hotel close to the Vatican, Piazza Popolo, Spanish Steps and Piazzo Navone is stellar.

Very clean with ample accommodations. I'll get the only negative out of the way. I arrived 3 days in advance of meeting family already in Europe and the concierge outside the hotel (ahem) was absolutely useless! Not sure if it was his designer suit or tired from working out prevented him from even lifting a finger as I struggled with one case and one carry on. I had to hoist it up one giant stair not knowing there ws an alternative, It was not a welcome affair as all he did was stand and check himself out in the mirror. He failed to even a welcome hello or to advise there was a ramp access! OMG-horrid arrival!!!

My room was not available and so offered to rest in lounge area, other jet lagged individuals were around sleeping sitting up! LOL

So, the rest is positive dining, appetizer bar (a bit ditzy servers but charming in the comedy). I was charged for three drinks when had one but later rectified at checkout when I reviewed my bill. Really need to stress they reduce the salt in the pasta but wow, the buffet breakfast is a stunning and tasty cornucopia. the dinner is hit and miss depending on how well your server listens to you. Berto walked off midway with a guest and then brought me his meal in the confusion; yet there were only 8 folks that night!
The Internet is a bit of an effort as one needs to pick up a new as code changes daily! When needed assitance in room, service was prompt and no tip expected.

They do push the upgrade but my room was fab; balcony, arm chairs and a very new bed. The breakfast is the best by far in all my years of visiting Italy mostly northern from Paris/Swiss boarders.

This is a great Roman holiday spot withing walking distance of many spots like the early morning trekk to the Vatican and back for a snooze and then a cafe for a latte or machiato to go shopping and then a gelato.

Highly recommended once the outside guy is addressed and trained up.

Room Tip: Some rooms were veiled and under construction and the balcony cannot be used. Make sure to ask about...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 31, 2013

We reserved a 9-night stay here and asked for a "quiet" room upon arrival, preferrably facing the interior courtyard. Glad they suggested otherwise. The inside courtyard is NOT at all pretty: some metal a/c framework or something. Ugly. 9 days of looking at that would have driven me crazy. Instead, we upgraded for $20EU/night to a 6th floor 2-room suite with a balcony. View of ST. Peter's dome is beautifully lit up at night. It WAS quiet! Maybe we were lucky because we saw the opposite side of the hotel was undergoing renovations outside. Only drawback to this room was the SMALL bathroom - a few bumps and bruises to show for it.

Location was good for us. We walked over to Castel Sant' Angelo, but everywhere else we went, we just asked for a taxi. No problems with that and the average we paid for a ride was $12-15EU.

Breakfast is a large buffet, but exactly the same thing all 9 days which included the hot scrambled eggs and sausage/bacon, most likely for us Americans. Mimosas, juices, coffee, cappuccino, hot chocolate, cereals, yogurts, fruits, rolls, all their luncheon meats and cheeses, pastries galore and of course nutella. You won't leave hungry.

Yes, the hotel is a modern style.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about NH Giustiniano

Address: Via Virgilio, 1 E/F/G | Prati, Vatican City, 00193 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Rome
#45 Business Hotel in Rome
#48 Luxury Hotel in Rome
#55 Family Hotel in Rome
#95 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Giustiniano 4*
Official Description (provided by the hotel):
The NH Giustiniano hotel in Rome is right in the fashionable Prati district near many restaurants, shops, and cafes. 5 minutes walking from the Vatican and Castel Sant’Angelo, the 4-star hotel NH Giustiniano is ideally located for discovering Rome. ... more   less 
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Also Known As:
Nh Giustiniano Rome
Nh Giustiniano Hotel Rome

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