There are worse places to stay than the NH Giustiniano. The rooms are clean, the location good. But the service is nearly nonexistent. For a hotel of this size and price, the lack of a concierge is astounding, and getting the front-desk staff to do something other than check-in and check-out is next to impossible. Prime example--I was trying to make a restaurant reservation, not speaking Italian. I showed the woman my smartphone and asked her to make the reservation. Her reply--"go back to the room and call the number".
Another affront is the ongoing NH policy of trying to sell room upgrades at check in. The room upgrade is one of the few spontaneous luxuries in the world of business travel, and trying to sell one before it being offered is just not nice. Besides, for those claiming expenses, wonder what the reaction would be if i had a bill that proudly displayed a charge for a room upgrade...
All in all, the place is sterile and indifferent. Not what one would expect in Rome, but alas, exactly what you can expect from NH.
- Official Description (provided by the hotel):
- The NH Giustiniano hotel in Rome is right in the fashionable Prati district near many restaurants, shops, and cafes. 5 minutes walking from the Vatican and Castel Sant’Angelo, the 4-star hotel NH Giustiniano is ideally located for discovering Rome. ... more less
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- Also Known As:
- Nh Giustiniano Rome
- Nh Giustiniano Hotel Rome