We chose this hotel for it's reviews and location. We wanted to have a nice spacious room that's close to most attractions.
BEWARE: for those traveling before August, this hotel is going through renovations and it's not going to pleasant if you get a room facing the scaffolding.
We arrived early around noon and were told our room wasn't ready yet and we should walk around and come back at 3pm. We were offered an upgrade to a junior for 27EU a night but declined since we will be staying a week and 27 a night adds up to over $250 extra. What puzzles me was that the flight crew on our flight arrived after us and got their rooms within mins. We walked around and came back at 3pm to have them say our room was not ready still. We booked a superior room and was told there wasn't any available at that time and upgraded us for free to a deluxe room.
The minute you walk in, you can feel the stuffiness and dryness in the room. We turn to our window to find out they had given us a room facing the construction. The scaffolding is literally same level as the floors, so if you leave your balcony open, they can just hop over. Rooms were very clean and spacious. They didn't have a room with a king bed so they gave us a room with 2 twin beds pushed together. They were pretty much your average rolling twin beds. They didn't lock on down so the first night we find the beds moving from the wall if you lean on the headboard. Mini bar is not free and I wasn't sure if it will be free for the upgraded suites so always ask because they charge 5EU per soda/water. Walls and floors are THIN. We can hear everything from the top floors. While we were resting from jet lag, we can hear the guest above us walking around in her heels and moving her chair as everything is wood panels and no carpeting. Flooring and walls are the biggest complaint as they do not block out any sound when furnitures are moved.
Bathroom was very spacious and clean. Only complaint is the shower door or lack of. It's just a panel and water will get on the floor. The room was prepared for one so you will only get one toothbrush and towel. Good thing is we found an extra set in the closet and we bought our own toothbrush so that didn't matter as much.
The restaurant had probably one the nicest service in the entire hotel. Everyone at breakfast was friendly and food was always restock. We went down to breakfast at different hours and never saw any food not being there from the previous days. The bar is literally empty all the time. You will see people sitting there time to time but no one will be there to service you. It was the saddest bar I've ever seen. Wifi speed is around 15kb so expect it to be 3 times faster than dial-up. We got free wifi, but for people who doesn't have it included, it is around 5-6EU for 24hrs.
This is actually a really nice location. It is less than 10min from the Vatican, 15-30 min before you hit the central area like the spanish steps and trevi fountain, 4 blocks away from the nearest metro, and 2 blocks from one of their shopping districts.
I was told during checkout that renovations will be ongoing for at least another few months. They hope to finish by August but it's not always the case. Workers start early around 8-9 and some days they just chisel away at your walls outside. We woken up to hear the most annoying sound ever with rocks falling onto our balcony every 5 secs.
Call beforehand or let them know during check-in to not get a room facing renovations.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.