We arrived at our hotel on Sunday(Oct 7, 2012) morning before 10 AM after disembarking our mediterranian cruise. We were met outside the door and helped with our luggage to the lobby. After we checked in a very nice gentlemen helped us with our luggage up to the room. I ask about an upgrade based on other reveiws and we were immediately given rm 707 and accepted the mini bar for 20 Euro. The checkin process seemed a little slow(I think this is due to computer system), but I was very pleased that we were allowed such an early check-in. Rm 707 is a top-floor-corner room with a view of St. Peters Basilica and the Castel St Angelo. The room was a suite split into 4 separate areas and a huge balcony that wrapped around the corner. The views were outstanding and Rome at night was absulutely stunning.

We were there for 2 days, but did not utilize the hotel Restaurant.

Our only dissappointment was the bed and getting comfortable at night. The bed was very hard and the pillow was very mushy. Would recommend extra pillows and it would be nice if the beds were upgraded with toppers on the mattress.

After 2 weeks in Tuscany I was certainly ready for a modern, fresh hotel and NH Giustiniano was our choice due to location and TA reviews.

The rooms were clean and fresh with minor issues in the bathroom. My guess is that a refresh of the hotel will be needed within a couple of years. Still quite stay-able and comfortable. The location is excellent and within easy walk of the Vatican and other attractions (assuming tourist stay).

The issues we had were only really two:

1) the lobby bar appears to never be staffed. With no ice machines on the floors, the only option we were provided initially was the lobby bar. We stood there for 10+ minutes to get a bottle of wine opened and still no one. Asked at the front desk, a call was made, and still no one. Later we needed ice and were again directed to the lobby bar. No one again. Eventually we were directed to the restaurant on the other side of the hotel where we had to look for someone in the back to come help us. We located our own ice bucket by snooping through a cabinet just off the elevator on the lobby floor. Eventually we got what we needed but, wow, painful.

2) we pre-arranged a car to take us to the airport in the morning of our departure. We instructed that we had 4 adults with 2 suitcases each. The next morning we were met by a driver in a beat-up Mercedes C-class - not a significant car for 4 adults, plus a driver, plus bags. When I challenged the front desk about how we were going to fit into that I felt blamed for the situation as the staff stated that we should have been more clear. Rather than being the solution to the problem their last interaction with me as I left was rude and unwarranted.

For the service issues alone I would likely go find another place to stay next time. There are lots of great places to stay where you will feel welcomed.

We stayed at this Hotel as part of a Trafalgar tour of Italy. When we arrived by taxi with our luggage, the gentleman at the entrance door looked us up and down and barely acknowledged us. Even though baggage was supposed to be delivered to our room (we had paid for this as part of our tour) no one assisted us with taking our luggage. The majority of the reception staff were snobby and by no means friendly or helpful. The room was neat and clean, but the air-conditioning was noisy. The breakfast on offer was average and nothing about the hotel its staff or the service reflected the price that we paid for the accommodation. There were very few restaurants within easy reach and the shops in close vicinity were mainly department stores. We had stayed in another hotel in Rome prior to the tour that was superior in every way and a lot cheaper! We wouldn't be returning to this hotel, nor would we recommend it to anyone.

Stayed for two nights, I was given a small suite, the rooms were clean and bed comfortable. Not much of view from the balcone, but you are in a city. Other than breakfast (which was the standard buffet) I didn't use the restaurant. Hotel seems to be used by Americans on their whistle stop tours of the Europe, so busy with coach parties coming and going. Hotel staff that I met were polite. hotel is close to the Vanican and a short walk from the Metro. I would be happy to use again if in Rome on business.