I don't want to imply any disrespect to other Italian companies, hotels etcetera, but Palazzo Olivia was exceptionally well organised right from the booking process through to the reception on our arrival, during our stay and on our departure. Many apartments in Italy insist on cash payments for the balance on arrival, PO were happy to accept credit card payment. The website worked well, the emailed questions we had were answered promptly and clearly, and the deposit payment via Paypal was all very smooth. We booked through PO a 'limousine' pick up from the airport, great idea, we knew the price in advance, no question of a rip-off, no trouble explaining where we were going. When we arrived we were greeted by Carla who speaks perfect (no exaggeration) English. She showed us around the apartment and gave us the keys. She didn't demand immediate payment of the balance, saying we should settle in and relax and come and see her in her office (on the ground floor) the following day. We felt very welcome. The location is incredible - but you can work that out for yourself. Just so you don't think I am totally uncritical these were the problems we had; no tea towels to dry up the crockery, pressure a bit low on one of the showers, ceiling fan in one bedroom did not work (all aircon worked fine), only English language TV channel was CNN which I detest, though Carla did apologise for this. We also booked a limousine through Carla to take us to the airport making for a totally stress free departure.