First, let me say that Ski G has it exactly right. Via Veneto House (VVH) does not have a sauna, golf course, swimming pool, or exercise room. It doesn't even have a restaurant. You get vouchers for a continental breakfast at a cafe approximately a block away on the upscale Via Veneto.
VVH is actually a suite of 5 rooms on the 4th floor (remember, Europeans count our 2nd floor as their 1st ) of a large building. The key arrangement has been described by joemdo91. So the first key gets you into the building, the second key gets you into the 4th floor suite and the third key gets you into your room.
The lady you're most likely to deal with is Martina, who with her mother operates VVH as well as several other properties in Rome. Martina is assisted by Ilaria, who is the girlfriend of Martina's brother. In short, this is a family (not corporate) operation. Why this is important follows:
We arrived at Heathrow after departing from the US for a 3-day pre-cruise stay in Rome and learned that the airport was closed because of a strike. Thus, our scheduled departure on Alitalia from Heathrow to Rome was delayed 5 hours and rerouted via Brussels. Well of course, there was no way our luggage could keep up, but Alitalia failed to notify any of its passengers, who spent two hours waiting at the baggage carousel until we all decided to go to the Alitalia baggage claim window. By now it was after 10:00 PM and 2 of the three claim clerks announced it was quitting time and went home. We arrived at VVH around midnight, just in time to see Ilaria and boyfriend also arriving to meet us and explain the keys etc.
The next morning Ilaria had notified Martina of our problem and they agreed to contact Alitalia and keep on top of our problem. (Remember, we had to have our luggage in time to get on our cruise ship.) The two of them called constantly, getting replies ranging from "The luggage is here and will be delivered tomorrow" to "We don't have any information about the luggage".
For two days, these two kept after Alitalia, who kept promising that the luggage would be delivered "tomorrow morning". Fortunately, one of their calls had resulted in a specific flight number. Onthe afternoon before we were due to leave, we decided to go to the airport ourselves and sort the matter out. Our luggage was not in Alitalia's hands at all, but at the lost luggage room of another airline.
So the story had a happy ending, but only because Martina and Ilaria made our problem their problem. Now we can look back and smile at the sight of Ilaria on the phone, slowly losing her temper and laying into some faceless airline clerk in typical Italian fashion.
The moral of the story: Stay at VVH. Avoid Alitalia like the plague; the airline doesn't care about its passengers.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Despegar.com, Travelocity and Tingo so you can book your Via Veneto House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Via Veneto House Hotel Rome