My family and I enjoyed our time in Rome in spite of Love4adventure tours, although our experience with this poorly managed organization was the most frustrating and disappointing part of our stay there.
We had booked and paid for a Vatican tour through the Love4adventure website and eagerly awaited our tour guide at the appointed time and location.
Nobody showed up.
We went home disappointed on that day.
After being unable to contact the company by phone or email and leaving unreturned voicemails, I finally managed to contact the owner through his facebook profile.
He told us that both he and his manager were on vacation out of the country and that our tourguide was in the hospital.
I have all the sympathy in the world for a hospitalized guide and I hope that he enjoys a full and speedy recovery, but a Roman tour company with only one tour guide in the city and whose management take their vacations out of the country during the height of tourist season is not one that I would ever recommend.
As the owner himself wrote to me when I asked him why none of the other tourguides, including "When In Rome", the company we eventually chose had never heard of Love4adventure, "Not surprising that nobody had heard of us, there are 250+ tour operators in Rome."
I would take that as a recommendation to choose one of the other tour companies.
We received a refund for our expenses, but we will never do business with Love4adventure again.
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