Liked the innovative approach to recruitment in front of the Vatican. An articulate, refined, English-speaking associate approached us offering the opportunity to "preview" the tour guide who was giving preliminary background info. to the group ("Don't stay and don't pay, if you're not taken with him," she said.)
Also liked the innovative approach to tour delivery. The tour guide (company owner Jason) used wireless headphones which worked great, had extensive knowledge of the Vatican and took more of an educational approach (queryied members of the tour, testing us subject matter knowledge) rather than the more traditional download/blitz of information. The pretour stop at the local eatery to use toilet facilities, grab a last minute bite and test out headphones was an innovative plus.
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