This is a review of Hotel Opera (although we booked Hotel Sonya)....
Booked Hotel Sonya and had the taxi drop us off in front and we brought our luggage up the steps into the lobby to check in. Had a lot of luggage since we just disembarked from a cruise ship. So we get to the front desk and were told that although we booked Hotel Sonya, they have expanded and taken over another hotel a block AWAY, and THAT is where we would be staying (same price and terms). Although they did offer to transfer our luggage for us, we were somewhat taken aback by this and decided to drag it there ourselves in case it was not up to par. This was NOT fun whatsoever as we did not know what was ahead, and the luggage was very heavy (even with 4 wheels).
We arrive a block away at another hotel (Hotel Opera Roma), and it seemed nice enough. The staff was pleasant and helpful at both places; however, it seems deceptive (and extremely inconvenient) that they did not tell us to just have the taxi drop us at the OTHER hotel from the start. Kind of a bait and switch thing.
All that being said, the Hotel Opera was fine, but the whole initial experience left a bad taste. They did have Wifi and an elevator, plus a nice breakfast, although the breakfast attendant/waitress was not friendly or helpful in any way. Almost as if everyone in the breakfast room was a bother to her.
Bottom line is that the stay was fine. Hotel Opera is in a good location. Our room was a decent size, but our friends' rooms were very small. Their room safe was just sitting in the closet - not even bolted down. The linens were 'eh', the bed was like a rock and the pillows were lumpy, but the bathroom was extremely nice.
Stayed here although we booked (and confirmed) Hotel Sonya one block away. Before you let your taxi...
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