I had originally made reservations at Hotel Sonya in Rome, based on recommendations by Rick Steves in his books. When I arrived to check in , I got shuttled off to Hotel Opera Roma, which they described as a "newer hotel". I have to say that this move really annoyed me. I specifically made reservations to stay at Hotel Sonya. This move has left me with a poorer impression of these hotels. Having a single room reservation, I was originally put in a very small room with the only window opening onto a shaft containing pipes! I did return to the desk, and ask to be moved to another room. To their credit, the staff was very helpful. I then ended up in a room with a single bed, and floor space averaging about 2 feet wide and 6 feet long (room 205). Since I was traveling alone it was fine. But having traveled in Europe, and being used to small rooms, this was extreme, especially for the price I was paying to stay there. The window did overlook a courtyard, with a lovely view.
The staff were all helpful and courteous. Breakfasts were lavish, compared to most places I have stayed in Italy. Rita, who worked in the breakfast room was fun and helpful. And the decor was really lovely everywhere in the hotel, except for the check in room. Very sparse. There were 2 computers there for use by guests, but there were low lounge chairs to sit it to use them, putting the level of the table at about neck height. Not really ergonomically correct.
It was in a great location, withing walking distance to the Termini and Via Nazionalione, home to numerous bus stops. This was a great feature. And the free WiFi was great.
Overall, I was not happy with being shuttled to this hotel after booking at the Hotel Sonya. The hotel was lovely, convenient with helpful staff. For me, it just did not have that "heart and soul" that I have experienced at other hotels. It felt a little cold and official to me. But that's just a personal feeling and observation. It was OK, but would not stay here again. Wish I could give it a 3.5!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.