We booked a room in the Hotel Prime Hotel Principe Torlonia in Rome (through Last minute.com), at a cost of 224 euros a night. On arriving, the hotel informed us of an “overbooking” & put us in another hotel which was considerably inferior. We could do nothing. The hotel denied any responsibility, as did Last Minute.com. This is doing business by cheating, tricking and lying. Don’t let it happen to you.

This Hotel could be so good but is let down by its staff, when we arrived we were told there was no room as our credit card had been rejected but Hotel did not tell any one. When the card was used to pay it worked. We were offered a hotel in the Vatican area no good for us as we choose the hotel as it was near where our dayghter lived and she visited the hotel twice before we arrived to make sure they had the reservation. As we refused to leave staying at reception desk so no one else could be checked in, the Hotel suddenly found us a room by giving us a room for someone who had not yet arrived!!! We also got a small standard room not a deluxe as booked and not refund on the rate. We also experienced the non operational air conditioning and could not get it switched on and the breakfast is nice but not very extensive. The staff were not very friendly and the attitude they took when we arrived was disgusting they just didn't care that we had no where to stay. This could be a very nice hotel but our experience was very bad at check in!

This hotel claims to be in the center of Rome, and that was not the case.

When we arrived, the room was hot and uncomfortable and they would not turn up the AC and there was not way for us to do so ourselves. We had to open the doors to the balcony which we had to force because they were stuck rubbing on the floor from being too long.

They could not activate two card keys to our room so that we could both have our own keys. They would fix one and the other would stop working.

Breakfast was nothing more than mediocre. And they had the nerve to charge for a coffee refill.

There was no privacy and it appeared that our coming and going was "monitored" and we felt like we were staying at our grandmother's place.

I would avoid this hotel. We actually wanted to leave and they held us to our room rate for the entire stay. Very unprofessional.

The hotel is not in the centre of Rome as they mislead. The air conditioning system was turned off so we could not control the temperature in the room. We were not allowed to take any guests up to the room. We had a barely courteous manner at reception and worst of all I accidentally left my travel speakers in the hotel after we left. I tried to contact the hotel by phone and email and they ignored all of my attempts to retrieve my speakers even though I offered to pay for postage. I was not surprised considering the lack of hospitality from the staff. I absolutely do not recommend this hotel.